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ngwenyag49854961
ngwenyag49854961
Known Participant
February 8, 2019
Question

Media Encoder Constantly Freezing my PC only using 10% CPU

  • February 8, 2019
  • 2 replies
  • 2640 views

When I encode with Media encoder. It only uses 10% of my CPU but still manages to make the PC unusable. Unusable as in the mouse and scrolling a website is jittering. I basically cannot use my computer. What gives guys?

Media Encoder Constantly Crashing (computer either freezes or restarts entirely)

This topic has been closed for replies.

2 replies

ngwenyag49854961
ngwenyag49854961Author
Known Participant
April 23, 2019

This is still happening. Has anyone got any ideas as to why my computer would freeze while using only 10% of my CPU? I can still use the PC but the mouse lag is pretty much rendering it useless.

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 23, 2019

Please help us help you and supply the requested information.  There are good reasons why that information may help us solve your problem.

If I took my truck to a mechanic and told them that my truck had trouble when towing, he would want to know what truck I have, its specifications, and what I was towing.

    ngwenyag49854961
    ngwenyag49854961Author
    Known Participant
    April 24, 2019

    ------------------

    System Information

    ------------------

    Time of this report: 4/24/2019, 07:02:55

           Machine name: WORKPC1

       Operating System: Windows 7 Ultimate 64-bit

               Language: English (Regional Setting: English)

    System Manufacturer: MSI

           System Model: MS-7816

                   BIOS: BIOS Date: 07/18/14 14:56:01 Ver: V10.6B0

              Processor: Intel(R) Core(TM) i5-4590 CPU @ 3.30GHz (4 CPUs), ~3.3GHz

                 Memory: 32768MB RAM

    Available OS Memory: 32646MB RAM

              Page File: 29057MB used, 36232MB available

            Windows Dir: C:\Windows

        DirectX Version: DirectX 11

    DX Setup Parameters: Not found

       User DPI Setting: Using System DPI

    System DPI Setting: 96 DPI (100 percent)

        DWM DPI Scaling: Disabled

         DxDiag Version: 6.01.7601.17514 32bit Unicode

    ------------

    DxDiag Notes

    ------------

          Display Tab 1: No problems found.

          Display Tab 2: No problems found.

            Sound Tab 1: No problems found.

            Sound Tab 2: No problems found.

            Sound Tab 3: No problems found.

              Input Tab: No problems found.

    --------------------

    DirectX Debug Levels

    --------------------

    Direct3D:    0/4 (retail)

    DirectDraw:  0/4 (retail)

    DirectInput: 0/5 (retail)

    DirectMusic: 0/5 (retail)

    DirectPlay:  0/9 (retail)

    DirectSound: 0/5 (retail)

    DirectShow:  0/6 (retail)

    ---------------

    Display Devices

    ---------------

              Card name: Intel(R) HD Graphics 4600

           Manufacturer: Intel Corporation

              Chip type: Intel(R) HD Graphics Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_78161462&REV_06

         Display Memory: 1824 MB

       Dedicated Memory: 192 MB

          Shared Memory: 1632 MB

           Current Mode: 1920 x 1080 (32 bit) (60Hz)

           Monitor Name: Generic Non-PnP Monitor

          Monitor Model: unknown

             Monitor Id:

            Native Mode: unknown

            Output Type: HD15

            Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

    Driver File Version: 10.18.0014.4206 (English)

         Driver Version: 10.18.14.4206

            DDI Version: 11

           Driver Model: WDDM 1.1

      Driver Attributes: Final Retail

       Driver Date/Size: 5/6/2015 16:14:56, 24802416 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp:

      Device Identifier: {D7B78E66-4752-11CF-BC67-1858BBC2C735}

              Vendor ID: 0x8086

              Device ID: 0x0412

              SubSys ID: 0x78161462

            Revision ID: 0x0006

    Driver Strong Name: oem8.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.14.4206:pci\ven_8086&dev_0412

         Rank Of Driver: 00E62001

            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

           D3D9 Overlay: Supported

                DXVA-HD: Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

              Card name: Intel(R) HD Graphics 4600

           Manufacturer: Intel Corporation

              Chip type: Intel(R) HD Graphics Family

               DAC type: Internal

             Device Key: Enum\PCI\VEN_8086&DEV_0412&SUBSYS_78161462&REV_06

         Display Memory: 1824 MB

       Dedicated Memory: 192 MB

          Shared Memory: 1632 MB

           Current Mode: 1920 x 1080 (32 bit) (59Hz)

           Monitor Name: Generic PnP Monitor

          Monitor Model: DELL SE2416H

             Monitor Id: DELD081

            Native Mode: 1920 x 1080(p) (60.000Hz)

            Output Type: HDMI

            Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

    Driver File Version: 10.18.0014.4206 (English)

         Driver Version: 10.18.14.4206

            DDI Version: 11

           Driver Model: WDDM 1.1

      Driver Attributes: Final Retail

       Driver Date/Size: 5/6/2015 16:14:56, 24802416 bytes

            WHQL Logo'd: Yes

        WHQL Date Stamp:

      Device Identifier: {D7B78E66-4752-11CF-BC67-1858BBC2C735}

              Vendor ID: 0x8086

              Device ID: 0x0412

              SubSys ID: 0x78161462

            Revision ID: 0x0006

    Driver Strong Name: oem8.inf:IntelGfx.NTamd64.6.1:iHSWD_w7:10.18.14.4206:pci\ven_8086&dev_0412

         Rank Of Driver: 00E62001

            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

                DXVA-HD: Supported

           DDraw Status: Enabled

             D3D Status: Enabled

             AGP Status: Enabled

    Video Compressors:

    WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7601.19091

    WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7601.19091

    MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7601.19091

    DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

    MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.23709

    Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

    TechSmith Screen Codec 2,0x00200000,1,1,qcap.dll,6.06.7601.17514

    TechSmith Screen Capture Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

    Audio Compressors:

    WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7601.19091

    WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7601.19091

    LAME Audio Encoder,0x00200000,1,1,lame_dshow.ax,1.00.0061.24875

    IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

    PCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

    Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.23709

    GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.23709

    CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709

    CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.23709

    MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.23709

    Audio Capture Sources:

    Microphone (Wirecast Virtual Mi,0x00200000,0,0,qcap.dll,6.06.7601.17514

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 8, 2019

    More information needed for someone to help... please click below and provide the requested information

    -Troubleshooting https://forums.adobe.com/thread/2261475

    -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

      ngwenyag49854961
      ngwenyag49854961Author
      Known Participant
      March 19, 2019

      Sorry that is not the correct answer, you have incorrectly marked it as correct.. This didn't help at all. And how can you expect a paying user to spend a few days going through that ridiculous list everytime there is an issue.

      There is obviously something wrong with Adobe software if there is a list like that to consider. I certainly do not see that list when Adobe are biggin up their software and trying to sell it.

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