Participant

Question

Media Offline after update

Forum|Forum|7 years ago
April 9, 2018
11 replies
3699 views

After the last update, some of the media is offline, for some reason, although all the files remain the same place. But more interesting that after 'Link the media' some of the video files are detected as audio

Not to mention, I have to relink files one by one, 'cause now Premiere doesn't see files in the same folder.

Macbook Pro Retina (2012); OSX El Capitan; NVIDIA GeForce GT 650M 1Gb; 8Gb

This topic has been closed for replies.

A

Anonymous

Can I bump this topic a little? We are stills having this problem. It's UNACCEPTABLE in a professional environment using professional equipment and software. I have clients coming over to review edits and then suddenly everything is offline and the only way to get it up and running again is deleting all caches, restarting and then waiting an hour to get everything generated again.

And the next day it's the same story. I hate this. Where is the fix?!

A

Anonymous

We are having the same problem the past few weeks on multiple editing projects. We have cleared the caches and restarted, which seemed to work initially but the problem keeps recurring. Sometimes twice a day, which makes it VERY cumbersome.

This project involves editing vlogs made with a camera that records mp4 (h264) which PP seemed to handle just fine for the last few years. But somehow it doesn't anymore. We have transcoded the material to quicktime prores which at least seems a workaround. But we hate having to transcode AND use more diskspace.

Is there another fix by now? A new update coming?

Rameez_Khan

Legend

Hi all,

This issue seems to affect OS X El Capitan users. Upgrading the OS should fix the problem.

If there is a specific reason for you to not upgrade the OS, please let us know. We will check if there are any other workarounds.

Thanks,

Rameez

RickE B

Participating Frequently

We have a major client that has edited for years in FCP 7 - They revisit and update those commercial spots every couple of months. We nor the client can afford to move, rebuild or conform those many, many projects and spots to PPro. FCP 7 will not work on the latest OS, High Sierra. It works on El Capitan. It may work on Sierra but we do not have that install file to try. We believe it would since that OS was not major enough to reformat the hard drive. Anyway, until this client leaves us, they are a big source of income for us and our hands are tied. :-) Thank you.

HunterH_HM

Participating Frequently

FCP7 doesn't work on Sierra, we found that out the hard way.

Kevin-Monahan

Community Manager

viltorm,

Are these QuickTime files? If so, it's because of this: Dropped support for Quicktime 7 era formats and codecs

Transcode the files in an earlier version of Premiere Pro.

Thanks,

Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

RickE B

Participating Frequently

The issue likely is that the latest version of PPro may not be completely compatible with MAC OS 10.11 There was such an overhaul with High Sierra that the install of that OS total wipes and reformats the hard drive. This issue is known to be the issue in my case according to a direct response from an Adobe engineer. I believe other issues are a result of the same combination of these specific specs. Clearing the cache has helped some but was not helpful in my case, again, verified by Adobe Engineer tech support. I do not like it but i cannot fix it. Many hours have been spent starting over with several projects after rolling back. The issues are not at all consistent ... some projects do work without issues. Also, projects cannot roll back along with the PPro versions (as they do with Avid) - I am now laughing at our situation because i was told to switch from Avid to PPro.

W

White Lily Films

Participating Frequently

Same here. Wasn't a problem since I hadn't cut any footage yet, so I just reimported the unconnected clips and deleted the question marks that would turn into audio files if I replaced or relinked them. Very annoying. I couldn't imagine if I had been near final on a piece and this garbage happened. I'd switch back to Final Cut. haha. Or maybe it's time to give Avid a whirl.

callmattnow

Participating Frequently

I'm having same issue. Getting this message when trying to relink.

Some footage is fine and some is offline.

Any suggestions?

L

leebergtally

Known Participant

Did you read my 4/24/18 post? Seems to be a Cache related issue. Adobe Support advised me to exit the program and empty the cache folders. This fixed the problem for me with the exception of one file (out of 160). For that file they advised me to rename the source file and that fixed that as well.

callmattnow

Participating Frequently

I did read that but haven’t tried that yet. I will and see if it works.

How would I do this outside of the way in premier

On Sat, Apr 28, 2018 at 3:40 PM leebergtally <forums_noreply@adobe.com>

L

leebergtally

Known Participant

Happened again today to a project I was working on last week. Some but not all media offline and cannot be relinked. This is as unbelievable and unacceptable as the "deleted media debacle" last year. Why isn't someone from support getting back to us? Screen grabs below.

RickE B

Participating Frequently

The latest update of PPro does not work with XDCam - only the audio is available. Same issue with AME! Roll back to version 12.0.0 or 12.0.1 to make these files work again.