Known Participant

Question

Media Offline and Linking Media Not Working

Forum|Forum|1 year ago
April 21, 2025
2 replies
1238 views

Hello. I could really use your thoughts on how to fix this problem.

In the timeline, there are clips that are marked "media offline" with a red bar on the bottom. I haven't chanced the location, name, anything on these clips.

My project file was acting squirrely during playback, and one fix I saw was to delete the media cache. I've been working on this project for awhile, so it made sense. I closed the project, reopened Premiere, and deleted the all the media cache.

I have tried right clicking the clip in the timeline, opening the Link Media box to locate and relink the clips (the clips never moved) - and I get the "The importer reported a generic error" message.

I've been working really hard on this project for a very long time. I hope all is not lost.

I am using a PC windows 11, if this is useful.

Thank you.

Chris

C

chall161Author

Known Participant

Hello Sumeet,
I appreciate your help.

Some of these files are mp4. Some are MOV. Some are taken from my iPhone. Some are taken from a GoPro. Some are sourced from pixabay, etc. I tried right clicking on some of the files to see if I can find codex properties, but don't see anything listed (I may just not be seeing them).
I have tried importing them into a new project and unfortunately, they do not import. I receive the following error:

"The file has an unsupported compression type."

These files have worked before - for many months - in this project. The video sources (iPhone, GoPro, etc.) have worked for years. A bit of a mystery here.

Thank you,
Chris

[Personal information removed by moderator.]

S

Sumeet_Kumar_Choubey

Community Manager

Hi Chris,

We're sorry to hear about this. What is the format & codec of the media that you are trying to link? Also, are you able to import them into a new project?

Thanks,

Sumeet

C

chall161Author

Known Participant

Hello Sumeet,
I appreciate your help.

Some of these files are mp4. Some are MOV. Some are taken from my iPhone. Some are taken from a GoPro. Some are sourced from pixabay, etc. I tried right clicking on some of the files to see if I can find codec properties, but don't see anything listed (I may just not be seeing them). I am fairly confident they are h264. I have no problem other files from the same cameras, and no problems of working with these specific files in the project before now.
I have tried importing them into a new project and unfortunately, they do not import. I receive the following error:

"The file has an unsupported compression type."

These files have worked before - for many months - in this project. The video sources (iPhone, GoPro, etc.) have worked for years. A bit of a mystery here.

Thank you,
Chris

C

chall161Author

Known Participant

Is that external drive an SSD or a mechanical drive? Also, are these media files located inside a camera folder structure? If so, try importing them from Media Browser to see if it's making any difference. If it still doesn't import, try copying the media on the same drive to a new folder outside of the root folder & see if it imports from there.

Thanks,

Sumeet

Hi Sumeet -

Well, almost fixed! I tried exporting a sample of the project... I now get this error message:

"offline material is present in this export and has online proxies attached."

Incidently, playback moniter will show proxy is activated (gray icon lower left) even if I toggle the control off.

Also: before this current issue, I could render selection from the sequence menu. When I try to do this now, it only triggers playback.

Thank you for patience with me.

Best,

Chris

(probably unrelated - might be imagining things - but I thought I was able to "render selection" before now. This only triggers playback now). ...

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