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E
ellenasks
Participant
March 9, 2020
Question

Media offline error

  • March 9, 2020
  • 3 replies
  • 324 views

Hello, I keep getting the "media offline" error, although I do not move, rename, or delete any of the video files. I relinked the media several times, but after some minutes, alle media are offline again. Can someone help? Many thanks!

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    3 replies

    M
    Michael Grenadier
    Legend
    March 10, 2020

    thanks for posting back and helping others who may have the same problem.

    M
    Michael Grenadier
    Legend
    March 10, 2020

    are you on a mac or a pc?  are your drives all directly connected to your computer or are they connected via a network?

    E
    ellenasksAuthor
    Participant
    March 10, 2020

    Hi mgrenadier, thank you very much for helping. I'm working on Mac, and I tried to move the files to different places (iCloud, Harddisk), but that didn't help. In the meantime, I think I found the solution: The Creative Cloud Desktop App needs to run in the background as well. No problems since - I hope this is the solution 🙂

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 9, 2020

    You may have a failing hard drive.

    Is the media located on an external or internal drive?

    Try moving the media to a new drive and relink.

    E
    ellenasksAuthor
    Participant
    March 10, 2020

    Hi Peru Bob

    Thanks a lot for replying. The media are on my harddisk (internal); I moved them to different places, also to iCloud and back, but that didn't help. In the meantime, I think I found the solution: The Creative Cloud Desktop App needs to run in the background as well. No problems since 🙂

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