Media online but offline in export

[Petr5EAC]

Hi, 

I see that this three media are online on the timeline, but after export, "media offline" screen instead. Why this happens?

Adobe Premiere Pro & Media Encoder the latests versions both.

Thanks

[Peru Bob · Accepted solution]

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Also, please help us help you:
https://community.adobe.com/t5/premiere-pro/faq-what-information-should-i-provide-when-asking-a-ques...

[Petr5EAC]

Thank you, steps 1 & 2 helped!

[Peru Bob]

You're welcome. 

[Ben Spielben]

Hi,
I have just been going through all your suggestions to "fix" this offline medias in encoder.
Nothing is working.
1-Delete the Media Cache and Media Cache files
2-resetting the preferences

3-resetting the Workspaces
4-I tried Preferences > Audio Hardware and set Input to None
5-GPU is AMD Radeon RX 5700 XT
6- I tried creating a new project and import the old one into it

Nothing works I still have the error. 
It's only on one specific project. I opened another one and everything is fine in Media Encoder.
Thank you for your help.

[Peru Bob]

Is the media on an external drive or on OneDrive?

[skurnik]

I'm also having this problem and did everything suggested here, and still get the error. Any new ideas?