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J
Jackson33302223qf96
Participant
November 4, 2023
Question

Media Player Encoding Issues and Video Cut When Uploaded to YouTube

  • November 4, 2023
  • 2 replies
  • 694 views

I have two major problems:

 

1. I am trying to export from Premiere Pro 2024 to my Windows 11 computer. When I play the file on Media Player, I get an error message stating that it could not be played because there was an unsupported encoding error. I have exported the file to my computer a number of different ways, but I still get the same message.

 

2. My video is 56 minutes and 46 seconds, but when I uploaded to YouTube, the time got cut to 40 minutes and 40 seconds. I have tried multiple solutions to this problem, including clearing Adobe Media Cache, exporting with different presets, uploading to YouTube from my computer and straigth from Premiere Pro, and yet nothing seems to fix this problem. Currently I updated Google Chrome because I heard that this may be a solution to the YouTube problem, but I am still having trouble with Problem #1 (described above) and I am not sure if this is even a viable solution yet.

 

I am new to this, and I have a major podcast that I am editing for, so I need both of these problems resolved as soon as possible. I appreciate you for taking the time to help me because this is very frustrating. 

 

Thanks

    This topic has been closed for replies.

    2 replies

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 4, 2023

    What are your source media properties?

    What are the sequence settings?

    What export settings have you tried?

    Does it play in VLC Media Player?

    J
    Jackson33302223qf96Author
    Participant
    November 4, 2023

    My Source Media Properties are:

    1920x1080, 60 Frame Rate (Let me know what else you need)

     

    Sequence Settings

    Video Settings
    Frame size: 1920h 1080v (1.0000)
    Frame rate: 29.97 frames/second
    Pixel Aspect Ratio: Square Pixels (1.0)
    Fields: No Fields (Progressive Scan)

     

    I have tried to export probably 8 different ways, all with hardware encoding, including:

    High Quality 1080p HD Preset

    YouTube 1080p Full HD Preset

    Custom Preset with Match Source

         - 60 Frame Rate, Progressive Field Order, Square Pixels (1.0) Aspect, Render at Max Depth, VBR 1 Pass, 20              Target Bit Rate

     

     

    The file does not play on VLC Media Player.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 4, 2023

    Try exporting with hardware encoding turned off.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    November 4, 2023

    I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Premiere Pro forum so that proper help can be offered.

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