Media saying offline when it's not offline

Forum|Forum|2 years ago
March 20, 2023
11 답변들
2819 조회

I'm running the current version of Premiere Pro and when I try and export a file from an external drive, media encoder says 'offline media detected and will be encoded using the offline media graphic'.

The media however isn't offline it's sitting on the timeline (no red screen).

Please help!

Thanks in advance.

Export

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MatthewPetry

Participant

This exact issues is back in Pemiere 2025 (25.2.3 build 4).

I'm using a SanDisk 2tb external hard drive on a 16-inch, 2021 MacBook Pro (Apple M1 Pro) connected via USB C (the same cable that came witht the external hard drive (so file transfering speed should be good). The experience that @TalaAll described above is the exact issue I'm having, only additional thing is that when I export the video to Media Encoder this happens, however when I rendered it with the native in app render option (file/export/media), the video rendered fine.

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PaulMurphy

Community Expert

You may also see this message if you have proxies attached but the original media files are not linked.

pvanCOLOR

Known Participant

I believe I have solved my problem -- for anyone else with the same issue

I went into system preferences on the mac - Privacy and Security--full disk access and turned it on for Premiere Pro and Media Encoder -- apparently one of the updates may have turned it off?

pvanCOLOR

Known Participant

latest version of Premiere Pro

pvanCOLOR

Known Participant

imac 2020 3.6 GHz 10-Core Intel Core i9, 64 GB 2667 MHz DDR4

seagate fast ssd external drive 1 tb

I put the footage and renders on the external in a dropbox folder

Christian.Z

Community Expert

Please provide detailed specs of your system, including your storage configuration as well as your OS and version of Premiere

pvanCOLOR

Known Participant

I'm feeling like it has something to do with my footage being on an external drive? Of course this is how I have always worked so not sure why it is a problem today. I have trouble locating the files with the search function if I went offline and then tried to bring back so I had re-imported them.

pvanCOLOR

Known Participant

whelp spoke too soon - the warning doesn't come up but the files are not there

help

I've deleted the media cache in pp

rebooted

what else can I try

pvanCOLOR

Known Participant

Bless you TalaAll! that fix worked -- wish I had seen this yesterday

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TalaAll

Participant

Just an update. Found the solution on YouTube. In Media Encoder (I am using Media Encoder 2023) go to Edit > Preferences. In the General Tab about half way down the acreen is "Import sequences natively". You need to Uncheck this box. When you send the video again to media encoder the errors will be gone!