Media saying offline when it's not offline

[russ stevens]

I'm running the current version of Premiere Pro and when I try and export a file from an external drive, media encoder says 'offline media detected and will be encoded using the offline media graphic'. 

The media however isn't offline it's sitting on the timeline (no red screen). 

Please help! 

Thanks in advance.

[TalaAll]

I am having this exact problem.  I have created a video using six video files on my hard drive.  I can see them all, they all work.  In the timeline all the videos are imported correctly and I can watch the video using Premiere Pro.

When I export to Media Encoder, I have an error message telling me "Offline media detected and will be encoded using the Offline Media graphic".  It then tells me the name of the missing asset.  But the asset is not missing.  It is there.  I can go to it and play it.  It is seen by premiere pro and plays within premiere pro.  It is not missing.

When I ignore the alert and render the video using Media Encoder, the section of the video using the clip Media Encoder claims is missing has the Offline Media graphic.  If I make a new timeline containing just the video clip Media Encoder says is missing.  I can watch it in premiere pro but Media Encoder still says it is missing.

It is very frustrating.

[TalaAll]

Just an update.  Found the solution on YouTube.  In Media Encoder (I am using Media Encoder 2023) go to Edit > Preferences.  In the General Tab about half way down the acreen is "Import sequences natively".  You need to Uncheck this box.  When you send the video again to media encoder the errors will be gone!

[Lucas_Guerra15]

GOD BLESS YOUR ALL FAMILY!!! YOU ARE AMAZING, thank you so much ❤️.

[pvanCOLOR]

Bless you TalaAll! that fix worked -- wish I had seen this yesterday

[pvanCOLOR]

whelp spoke too soon - the warning doesn't come up but the files are not there

help

I've deleted the media cache in pp

rebooted 

what else can I try

[pvanCOLOR]

I'm feeling like it has something to do with my footage being on an external drive? Of course this is how I have always worked so not sure why it is a problem today. I have trouble locating the files with the search function if I went offline and then tried to bring back so I had re-imported them. 

[Christian.Z]

Please provide detailed specs of your system, including your storage configuration as well as your OS and version of Premiere

[pvanCOLOR]

imac 2020  3.6 GHz 10-Core Intel Core i9, 64 GB 2667 MHz DDR4

seagate fast ssd external drive 1 tb

I put the footage and renders on the external in a dropbox folder 

[pvanCOLOR]

latest version of Premiere Pro

[pvanCOLOR]

I believe I have solved my problem -- for anyone else with the same issue

I went into system preferences on the mac - Privacy and Security--full disk access and turned it on for Premiere Pro and Media Encoder -- apparently one of the updates may have turned it off?

[PaulMurphy]

You may also see this message if you have proxies attached but the original media files are not linked.

[MatthewPetry]

This exact issues is back in Pemiere 2025 (25.2.3 build 4).

I'm using a SanDisk 2tb external hard drive on a 16-inch, 2021 MacBook Pro (Apple M1 Pro) connected via USB C (the same cable that came witht the external hard drive (so file transfering speed should be good). The experience that @TalaAll described above is the exact issue I'm having, only additional thing is that when I export the video to Media Encoder this happens, however when I rendered it with the native in app render option (file/export/media), the video rendered fine.