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George37572807pvtg
Participant
May 22, 2024
Answered

Mercury Playback Engine GPU Acceleration issue

  • May 22, 2024
  • 2 replies
  • 660 views

Hi I am getting really frustrated using the 2023 version on my MacBook 2014 model, the screen is green with the metal GPU selected but works looks ok when I have mercury playback engine software only option selected... The problem is that it takes forever rendering am trying to get the 2022 version but can not seem to find it, any ideas on how to go about this issue?

    This topic has been closed for replies.
    Correct answer Ann Bens

    Alas 2022 is no longer available.

    Your macbook is very old.

    2 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    May 22, 2024

    Hi @George37572807pvtg,

    I got your message. You're no longer meeting the GPU system requirements, as Apple no longer supports the NVIDIA GPU for macOS. That's why software only mode is working for you. Sorry about that.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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    George37572807pvtgAuthor
    Participant
    May 23, 2024

    Thanks Kevin for this, need to start planning for a new one.

    Ann Bens
    Community Expert
    Ann BensCommunity ExpertCorrect answer
    Community Expert
    May 22, 2024

    Alas 2022 is no longer available.

    Your macbook is very old.

    G
    George37572807pvtgAuthor
    Participant
    May 23, 2024

    lol Ann... could have been a little nicer, but thanks hitting it right on the head.

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