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A
Anonymous
December 11, 2018
Question

Mercury Playback Engine Software Only

  • December 11, 2018
  • 4 replies
  • 14742 views

I know that this has been in other threads but I have looked at them and still have not been able to get Adobe Premiere Pro CC to see my GPU. My laptop is an Asus ROG G745 with an NVIDIA GeForce GTX 560m. Any new suggestions would be welcome.

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4 replies

R
RjL190365
Legend
December 14, 2018

Unfortunately, you're PERMANENTLY stuck on software only because NVIDIA had decided to permanently EOL (End Of Life) driver support outside of archived driver releases for all Fermi-generation GPUs (this includes ALL 400 and 500 series GPUs, and also selected GPUs in the 600, 700, 800m and 900m series). The latest version of Premiere Pro now requires a driver version that's much newer than the latest that's available for such legacy GPUs just to even enable CUDA GPU acceleration at all.

Your GPU cannot be updated to a driver version any newer than 391.35, which is now still too old for CC 2019 to use at all for GPU acceleration.

    T
    tcbfinch
    Participating Frequently
    July 26, 2019

    Where I am disappointed my GEForce GT545 1.5GB card is NOT going to work as of Premiere CC 2019, I am least thankful to find a clear summary here on the forum.

      J
      JoeAldous
      Participant
      May 12, 2020

      Exact same as that! I've spent ages trying to find a straight answer to why I've been having so many issues with the renderer!

      Fl4voredLif3
      Fl4voredLif3
      Known Participant
      December 13, 2018

      Even in my previous versions of pre pro cc. the problem persists. I still get the violet and green video if i try and use the opencl/gpu. I'm not sure what to do...should i roll back the version of windows 10 from 1809 to 1804?

      R Neil Haugen
      R Neil Haugen
      Legend
      December 13, 2018

      What's that card?

      Neil

      Everyone's mileage always varies ...
      R Neil Haugen
      R Neil Haugen
      Legend
      December 11, 2018

      The 2019 (13.x builds) version of PrPro simply cannot use such an older card. The minimum specs now listed are for later and more capable GPUs than that one.

      Neil

      Everyone's mileage always varies ...
      R Neil Haugen
      R Neil Haugen
      Legend
      December 11, 2018

      Current Systems Requirements list, from the Overview page of this forum:

      Adobe Premiere Pro CC System Requirements

      Down in the GPU section, they list at least a 700 series card, and with a minimum of 4GB of vRAM for Mercury Acceleration in 2019. 2018 can still work with that card, but not 2019.

      Neil

      Everyone's mileage always varies ...
      Ann Bens
      Community Expert
      Ann BensCommunity Expert
      Community Expert
      December 12, 2018

      Awesome...How? I just took a look at the CC app and I'm not sure where to go. Oh and just to let you know I'm in the 7 day trial right now. Thanks


      If you are on a trial you can only download 2019. No previous versions are available.

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      December 11, 2018

      Hi bills,

      Sorry for your issue. I understand that you are unable to make changes to video renderer for Premiere Pro and it is grayed out at Mercury Playback Engine Software Only. You may need to update the graphics card drivers for the Nvidia GPU. Please check this article: https://www.premierebro.com/blog/support-changes-for-gpu-acceleration-coming-to-premiere-pro.

      Let us know if it helps.

      Thanks,

      Shivangi

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