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Fatia282334870clc
Participating Frequently
February 2, 2023
Question

mise à jour Créative cloud

  • February 2, 2023
  • 3 replies
  • 2133 views

Bonjour

j'utilise adobe première pro mon entreprise m'a prolongé ma licence mais je n'ai pas accès aux nouvelles fonctionnalités de la nouvelle version d'abode. je ne parviens pas à mettre à jour ma version qui date de 2020

comment puis je faire? merci pour votre aide

 

This topic has been closed for replies.

3 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
February 3, 2023

Have you run all updates on your Creative Cloud Desktop app? What version of CC desktop is installed?

    F
    Fatia282334870clcAuthor
    Participating Frequently
    March 3, 2023

    Bonjour oui j'ai réussi à mettre à jour mon creative cloud 

    comment puis je faire pour trouver ma version du CC Desktop

    je ne paerviens toujours pas à utiliser la nouvelle fonctionnalité "transcription automatique" sur Adobe

    Pourriez vous m'aider, je n'ai peu plus :(((

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 3, 2023

    Since you are an enterprise customer can you setup an expert session through your Admin console? Click the Support tab and request a session - an Adobe engineer can remote into your machine and help you directly.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    February 3, 2023

    @Fatia282334870clc Please confirm if you are using organization's managed device and getting any error while updating the apps to the latest version.

    F
    Fatia282334870clcAuthor
    Participating Frequently
    March 2, 2023

    bonjour j'utilise l'ordinateur du travail adobe fonctionne très bien sauf la nouvelle fonctionnalité transcription

    j'ai la nouvelle version adobe première pro 2023

    merci

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    March 3, 2023

    Bonjour, Fatia,

    If you are working in a large company, you might have to consult with the IT department there. They are the ones that might install the French language packs. Could that be the case? Let us know what IT on your end says.

     

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 2, 2023

    you need an updated os.

     

    if you think it is updated, what is your os version?

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