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Fatia282334870clc
Participating Frequently
February 2, 2023
Question

mise à jour Créative cloud

  • February 2, 2023
  • 3 replies
  • 2133 views

Bonjour

j'utilise adobe première pro mon entreprise m'a prolongé ma licence mais je n'ai pas accès aux nouvelles fonctionnalités de la nouvelle version d'abode. je ne parviens pas à mettre à jour ma version qui date de 2020

comment puis je faire? merci pour votre aide

 

This topic has been closed for replies.

3 replies

Kevin Stohlmeyer
Community Expert
Kevin StohlmeyerCommunity Expert
Community Expert
February 3, 2023

Have you run all updates on your Creative Cloud Desktop app? What version of CC desktop is installed?

    F
    Fatia282334870clcAuthor
    Participating Frequently
    March 3, 2023

    Bonjour oui j'ai réussi à mettre à jour mon creative cloud 

    comment puis je faire pour trouver ma version du CC Desktop

    je ne paerviens toujours pas à utiliser la nouvelle fonctionnalité "transcription automatique" sur Adobe

    Pourriez vous m'aider, je n'ai peu plus :(((

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 3, 2023

    Since you are an enterprise customer can you setup an expert session through your Admin console? Click the Support tab and request a session - an Adobe engineer can remote into your machine and help you directly.

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    February 3, 2023

    @Fatia282334870clc Please confirm if you are using organization's managed device and getting any error while updating the apps to the latest version.

    F
    Fatia282334870clcAuthor
    Participating Frequently
    February 20, 2023

    Bonjour c'est ok pour la mise à jour mais impossible de transcrire automatiquement une vidéo

    j'ai lu les differents commentaires pour essayer de régler mon problème mais impossible

    merci pour votre aide

    Fatia

    S
    Community Manager
    SuJoshiCommunity Manager
    Community Manager
    February 20, 2023

    It seems like product specific issue. Let me move this thread to the Premiere Pro queue for better assistance. 
    KIndly describe your issue with the errors (if you are getting) so that we could assist you better.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    February 2, 2023

    you need an updated os.

     

    if you think it is updated, what is your os version?

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