Missing coded 0xc00d36b4

Forum|Forum|5 years ago
November 21, 2020
6 replies
2500 views

I updated to the latest premiere version and when I export a H264 video I get this missing codec error 0xc00d36b4. Help please!!! I have spent hours but I cant seem to find the problem. I updtated windows, unistalled and installed premiere again and still does not work.

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CEREN5C96

Participant

Hey guys ! After spending quite some time with the support team the issue has been solved so I wanted to jump in and explain the situation.. I always happen to export PNG files from Ai to Pr and play around with the PNG image and turn it into a video but for some reason Ai decided to export the file in 8K resolution which I dont know why ? it could be the effects that I choosed while creating the artwork... Anyways as many other computer, my computer supports HD 1920X1080 resolution. I had to went back to the Ai and exported my artwork with medium resolution (which it always used to be in "high" and I always exported it in 1920X1080 HD before ...) and exported again and send it back to Pr... and it worked.. Just wanted you to know that it seems to be different from file to file depending on the effect quality that we are using while creating the artwork so I simply started checking the file "properties> 'details' >resolution after exporting my artwork from Ai and sending it to Pr ! Hope it helps ! Good luck ...

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Sladger Jones

Participating Frequently

Hi - Im suffering from this problems as well, worked fine before christmas now Im getting this error. tried it ina adobe encoder and same isse. Trying to convert it in VLC at the moment. Did anyone get a work around? is this in preperation for H,265 or something. Really frustrating.