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Thomas24151803jiza
Participant
April 22, 2022
Answered

Missing Media - External hard drive not appearing

  • April 22, 2022
  • 6 replies
  • 15450 views

Hi, 

 

(Mac OSX 12.3.1 - Premiere Pro V.22.3.0)

 

I have recently opened a project where all my media is located on an external hard drive. All of the media is appearing as offline.

 

When I try to link the media, my external hard drive is not appearing in the Media Browser, however it is appearing in Finder. 

 

If I choose to link the media through Finder, rather than Media Browser, it means that I have to re-link each file individually. This is obviously not ideal on a large project.

 

Does anyone know why this might be happening and how it can be solved?

 

Thanks

Correct answer David36001193xw9o

Same same.... there is a little 3 dot menu under getinfo/permssion/... just beside the add user +
clicke apply to all files (on the external hard drive) It will spend a few mintues resetting permison to each file on the hard drive and then it seems to work.  A lot of agrivation solved since my linked files exceed the size of my system hard drive so I can't move them.

 

6 replies

D
David36001193xw9oCorrect answer
Participant
May 17, 2024

Same same.... there is a little 3 dot menu under getinfo/permssion/... just beside the add user +
clicke apply to all files (on the external hard drive) It will spend a few mintues resetting permison to each file on the hard drive and then it seems to work.  A lot of agrivation solved since my linked files exceed the size of my system hard drive so I can't move them.

 

    Y
    yousif38443712gegi
    Participant
    July 5, 2024

    i can not find it please show me in photo

     

    C
    Corn Dodger
    Participant
    November 21, 2022

    Go to System Preferences > Security and Privacy > Privacy > Scroll down to Full Disk Access > Plus button > Add Premiere Pro.app

      olllieelmes
      olllieelmes
      Inspiring
      November 28, 2022

      Amazing.... this worked for me too. Added all my Adobe programmes to the list. 

       

      Thanks!

        R
        Ray5EDB
        Participant
        November 7, 2022

        Had the same issue with my mac. Just had to go to privacy, full disk access and grant the application full permision and all fixed!

          B
          BeauLeland
          Participating Frequently
          November 14, 2022

          That fixed it for me! Thanks so much, Ray.

            R
            RickRediske
            Participating Frequently
            June 8, 2022

            Yes, I have figured a work around for the issue of the missing external drive. Duplicate your project file (either Premier Pro or After Effects and save it to you computer hard drive. Then when you open that duplicate file, at leasr for me, it found the media files on the external drive.  I was able to save the project after working on it, but only to my computer hard drive. The issue appears to be that you can't have both the project file and the media files on the external drive.

             

            Hope that helps.

            J
            jamesh70223637
            Participant
            June 9, 2022

            Thanks Rick... Hope Adobe fix this issue soon, thanks!

            J
            jamesh70223637
            Participant
            June 8, 2022

            Hi Thomas, I am having the same issue, any luck so far?

            T
            Thomas24151803jizaAuthor
            Participant
            June 8, 2022

            Hi Jamesh,

            I spoke to someone at Adode Support. They thought that the drive's firmware had been updated, which had changed the read + write permissions for Premiere. They changed the privilege settings on the drive to make sure 'read + write' permission on the drive was granted to 'everyone' and then 'applied changes to enclosed items'. That fixed the problem. (see screen grab). Good luck.

            T

              J
              jamesh70223637
              Participant
              June 9, 2022

              Thank you Thomas.... I will try this..

               

              R
              RickRediske
              Participating Frequently
              May 3, 2022

              I am havng the exact same problem. Only its not only with Premier.  I have gone through every folder to make sure everyhing is "read/write" and added the administrator.  Nothing works.  Adobe screwed this up big time. 

              T
              Thomas24151803jizaAuthor
              Participant
              May 3, 2022

              Try checking your read and write permissions on your external hard drive. I think there was a background update on my drive's firmware which changed the permissions.

               

              Make sure all permissions are enabled on the drive and applied. Hope that works. 

              R
              RickRediske
              Participating Frequently
              May 3, 2022

              Thanks, but I have already gone through every location where a “permission” could reside.  Starting with the external drive in general and working my way down to each and every folder and subfolder. 

               
              My hard dive shows up and functions with everything BUT Adobe.  It’s effecting everything, Illustrator, Premier, After Effects.  
               
              I am basically dead in the water without access to my hard drive.
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