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chloenerd
chloenerd
Participant
August 2, 2022
Question

MoGRT install error "the motion graphics template could not be installed"

  • August 2, 2022
  • 3 replies
  • 12846 views

Hello! My team is encountering a new MoGRT install bug, and I'm pretty stumped. It started on my coworker's machine (fresh install of PR, AE as of 2 days ago), and I was able to recreate it by updating my PR to the latest release as well. We're both on Macs.

 

Basically, when we try loading a MoGRT into Premiere using the "install motion graphics template" button at bottom right of the Essential Graphics panel, we get the following error: "the motion graphics template could not be installed"

 

Curious, I tried installing manually (username/Library/Application Support/Adobe/Common/Motion Graphics Templates), and had no problem - MoGRT worked great. Then I tested installing it using the button in the EG panel again, and could see that the MoGRT file was being added to the Motion Graphics Template folder, but the file itself was grayed out. It's like the install can't complete for some reason.

 

Any ideas?

 

    This topic has been closed for replies.

    3 replies

    V
    valeriebourdon_u
    Participant
    August 30, 2022

    One of our editors working on Mac was experiencing this issue, but importing manually didn't work either.
    Posting our work-around for visibility.


    He was missing the "Motion Graphics Templates" folder in the following file path: (username/Library/Application Support/Adobe/Common/Motion Graphics Templates) so he created a new folder in this location with this name.

    In PR, in the Essential Graphics panel, he clicked the hamburger menu > "Manage Additional Folders" > "Add" and added the new "Motion Graphics Templates" folder. 

     

    All MOGRTs dropped into the "Motion Graphics Templates" folder appeared in PR after re-opening the program.

     

    Dragging and dropping still causes the original error.

      L
      Loane Studio
      Participant
      December 22, 2022

      i work on a mac and i have the same error, can't fix it 

      Kevin J. Monahan Jr.
      Community Manager
      Kevin J. Monahan Jr.Community Manager
      Community Manager
      December 22, 2022

      Hi Loane,

      You may want to check the error on the Beta. It may be fixed there by now. More info: https://community.adobe.com/t5/premiere-pro-discussions/problem-with-adobe-premiere-graphic-import/m-p/13435582#M445878

       

      Thanks,
      Kevin

      Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
      N
      natashamalasha
      Participating Frequently
      August 23, 2022

      Did you ever get this resolved? Having the same issue 😞

        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        August 23, 2022

        Hi natashamalasha,

        Sorry about that. What kind of computer do you have? Do you have any connectivity with DropBox or iCloud? Something like that? Let me know.

         

        Thanks,

        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        Ishan Y
        Ishan Y
        Inspiring
        August 2, 2022

        Hey chloenerd,

         

        Welcome to the community, and sorry about the issue. Are you having this problem with a specific .mogrt file or all of them? Are you able to use the .mogrt file if you roll back to the previous version of Premiere Pro? Let us know. We're here to help. 

         

        Thanks,

        Ishan

        chloenerd
        chloenerdAuthor
        Participant
        August 2, 2022

        Thanks Ishan, appreciate your help!

         

        I have both version 22.5.0 Build 62 and version 15.1.0 Build 48 installed on my machine. The MoGRTs were created on version 15.1.0.

         

        • The .mogrts load and work fine if I manually install them into the application support folder noted in OP, both in PR 22.5 and 15.1
        • In both versions of PR I get the "the motion graphics template could not be installed" error for most of the .mogrt files I've tried installing via the EG panel. I'm also getting the error "This Motion Graphics template is not compatible in this version of Premiere Pro. You must update to the latest version of Premiere Pro in order to use this template." in PR 22.5 (which is the latest version, I think?)
        • As a test, I just created a brand new very simple .mogrt (a shape layer with a color control) in AE 22.5, exported it, and get the same "cannot be installed" error when I try to install it via EG in PR 22.5. It works if I manually install it.

         

        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        August 2, 2022

        Sorry, chloenerd. I feel for you. Perhaps something is amiss in your macOS file system. When Premiere Pro asks you about permissions during its installation, did you ever click "no?"  

         

        I would check out your System Preferences on the Mac and make sure that permissions are set to R/W for anything Premiere Pro touches, like where your .mogrt files are stored. I believe Security > Privacy > Full Disk Access is the location in System Preferences where an adjustment may make a difference in how Premiere Pro functions. Can you try it?

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
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