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19

Morph Cut causing Premiere Pro 2024 to crash every time. Help!

Community Beginner ,
Jan 20, 2024 Jan 20, 2024

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I have been using the Morph Cut effect in my edits in Premiere Pro for years, with no real problems.

 

Since I installed Premiere Pro 2024 (24.1), every time I bring a morph cut to a sequence, the program crashes. I've tried multiple different ways, like creating a completely new sequence and pasting the shots there and then using morph cut, and nothing works.

I've decided to roll back to Premiere 2023 for now. I even tried using the latest Beta version, and it still crashes.

Does anyone have a solution?

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Crash , Editing , Effects and Titles , Error or problem

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Community Expert ,
Jan 20, 2024 Jan 20, 2024

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Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premi...

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/...

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

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Community Beginner ,
Jan 20, 2024 Jan 20, 2024

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I tried everything you suggested, but nothing works. The only thing I didn't do is roll back or update my graphics card driver. Its an AMD Radeon Pro XT 16GB. I couldn't find any place I could download this driver for Mac, only Windows or Linux. My computer is an iMac 2020, 3.8 GHz 8-Core Intel Core i7, memory 64GB

Any ideas?

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Community Beginner ,
Jan 20, 2024 Jan 20, 2024

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I don't think the graphic card is the problem... otherwise this would happen with Premiere Pro 2023 and it doesn't

 

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Community Expert ,
Jan 20, 2024 Jan 20, 2024

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quote

I couldn't find any place I could download this driver for Mac


By @Neco25032080tlzs

 

You can't.  It's part of the OS for Mac.

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Community Beginner ,
Jan 21, 2024 Jan 21, 2024

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Thank you! Any other ideas?

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Community Expert ,
Jan 21, 2024 Jan 21, 2024

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Is your OS up to date?

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Community Beginner ,
Jan 21, 2024 Jan 21, 2024

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Yes. Sonoma 14.2.1

 

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Adobe Employee ,
Jan 22, 2024 Jan 22, 2024

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Hi @Neco25032080tlzs,

Thanks for writing in. I tried to reproduce your issue on my Mac but could not. What kind of media is it? The only difference is that you're on Intel and I'm on M1. Hopefully, someone in the community can test it out on an Intel Mac running Sonoma in the meantime. Sorry for the issue.

 

Thanks,
Kevin

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Participant ,
Jan 22, 2024 Jan 22, 2024

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Morph is working fine for me, but slightly different spec ... PPro 24.1.0 (build 85), Intel iMac Pro, Sonoma 14.3, Radeon Pro Vega 64 ...  

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Community Beginner ,
Jan 25, 2024 Jan 25, 2024

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I have the same setup as @thom_c  but am experiencing crashes from morph cut i believe. clearing cache didn't help. reinstalled premiere 24.1 didnt help. working with .mov files. I've experienced this in 2 workspaces as well. 

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Adobe Employee ,
Jan 25, 2024 Jan 25, 2024

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Hi @michael adam,

Thanks for the message. I'm grateful that you provided the info there. As a test, can you try transcoding the source media to ProRes 422 or ProRes LT? I am wondering if the problem could be related to your media. I hope the test works. Let us know.

 

Thanks,
Kevin

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Community Beginner ,
Jan 26, 2024 Jan 26, 2024

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Here's the thing, the footage works fine on my windows 10 desktop in premiere with morph cut. I know it is not the media. I can transcode but it's really not an ideal solution for my specific workflow in this current project..

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Adobe Employee ,
Jan 26, 2024 Jan 26, 2024

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Got it, @michael adam,

I don't have an Intel Mac to test on here at the home office. When I get back to the office, I'll ask around to see if someone here can reproduce the error. I hope the community might chime in over the weekend, as well. I hope we can find a solution soon for you. Sorry for the hassle.

 

Thanks,
Kevin

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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Thanks Kevin! Keep us posted. I am thinking it's AMD vega related personally.

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Community Beginner ,
May 08, 2024 May 08, 2024

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did you figure this out? Morph cut is making premiere crash for me

 

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Community Beginner ,
May 08, 2024 May 08, 2024

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its doing it to me also

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Adobe Employee ,
May 08, 2024 May 08, 2024

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Hi @dsdASDASD ,

This issue on Mac Intel has been fixed in Beta, could you please try it out with the latest Beta?

 

Thanks,

Maanvig

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Community Beginner ,
Jan 31, 2024 Jan 31, 2024

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I'm experiencing the same thing. Premiere crashes as soon as a single morph cut is added to the timeline.  After crash, upon re-openning it crashes immediately.  Duplicating project as Version2, V5, V8, allows me to re-open the project, but crash occurs immediately again if morph cut is placed on timeline.  Otherwise, premiere is behaving fine.

 

I'm on a 2019 MacPro with AMD Radeon Pro Vega 32GB Graphics card & 96GB Memory . . . Mac OS is 13.6.1

Premiere version is 24.1.0 (Build 85).

 

Would love to know how to make the morph edit work--hoping the project will "morph" between real human character and AI character . . . and the morph cut is important to make that happen.

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New Here ,
Jan 31, 2024 Jan 31, 2024

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Same issue; Intel Mac Pro 7, 1 but I have a 6800X GPU and I'm on Monterrey 12.73.

Footage is a high-quality proxy from my client that is HEVC, but I've also had the same Morph Cut crash with other types of media in other projects that did include ProRes or H.264.

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New Here ,
Feb 27, 2024 Feb 27, 2024

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I have the same exact specs as you except for the OS. I am running Mac OS Sonoma 14.3.1 and Premiere 24.2.1. 

My project crashes instantly when I add Morph Cut. It never did this on 24.0 and noticed this on 24.0.3, 24.1, and now 24.2.1. 

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Explorer ,
Feb 01, 2024 Feb 01, 2024

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Same problem here since updating to Premiere 2024. This is brutal.

Mac Pro 3.3GHz 12 Core Intel Xeon W

AMD Radeon Pro W5700X 16GB, 96GB RAM

MacOS Sonoma 14.2.1

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Explorer ,
Feb 02, 2024 Feb 02, 2024

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Also opening any project with a morph cut in it crashes instantly. Unfortunately, it's a transition I use a lot. 😫

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Explorer ,
Feb 02, 2024 Feb 02, 2024

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I am on with support now. First, this is a known issue and they are working to have it fixed in the next release.

I was asked to download beta 24.3 and test, but had the same result: Instant crash with morph cut.

I was asked to rollback to 24.0, but declined because I cannot delete the current version and settings.

I was given a link to download 24.0 that will simultaneously install, and gave it a go. SUCCESS

 

(Mod note: Link from support is removed. Please do not share this link, it is for your use only).

 

I'm not sure how simultaneous the install was as 24.3 seems gone, but everything seems to be working.

I was asked not to update the app until the next release.

Hope that helps someone.

 

Cheers,

Charlie

 

Mod note: Edited for content.

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Hi Charlie,

Thanks for your post, would you know where to get a link to download version 24.0 please?

Many thanks

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