Motion Array Account is on Hold and Can't Contact Customer Service

Really need my Motion Array account for work. They put a hold on my account... I think it's because I downlaoded many videos all at once.... I tried to submit a request on theit website but it is showing that my account line is "blank" even though I add the email I use... I can't find a real phone number for them. Haven't heard back from their "motion array" email.... can anyone help??