Hi guys, Just finding my way around PP and as such, I may well be missing something.I have just licensed a mogrt. template from Adobe Stock and am experiencing a problem as it will not install.My process is;Licensed templateOpened PPOpened Essential G windowCopy file to localClick on install iconSelect file - C:\Users\User\AppData\Roaming\Adobe\Common\Motion Graphics TemplatesThen I get the error message shown in the image.I have both PP and AE installed (Creative Cloud all apps so should all be the latest versions.Am I doing something wrong or is my system not up to the process? Any assistance please.Thanks guys.

I

ITsoldWebServices

Inspiring

해결됨

Motion Graphic Template - Will Not Install

Forum|Forum|7 years ago
June 7, 2018
4 답변들
19372 조회

Hi guys,

Just finding my way around PP and as such, I may well be missing something.

I have just licensed a mogrt. template from Adobe Stock and am experiencing a problem as it will not install.

My process is;

Licensed template
Opened PP
Opened Essential G window
Copy file to local
Click on install icon
Select file - C:\Users\User\AppData\Roaming\Adobe\Common\Motion Graphics Templates
Then I get the error message shown in the image.

I have both PP and AE installed (Creative Cloud all apps so should all be the latest versions.

Am I doing something wrong or is my system not up to the process? Any assistance please.

Thanks guys.

이 주제는 답변이 닫혔습니다.

최고의 답변: Wes Howell

I believe this was resolved after resetting / confirming permissions for the Windows temp directory.

J

James Parsons

Participant

Hi,

This doesn't appear to be answered. Updated to the most recient versions on the cloud and still getting this error:

I'm on a Mac using Mojave 10.14.6

Is there a solution?

Thanks

D

default1g59eupyxor6

Participant

I'm on a PC with the latest version of Premiere and I get the same notification. The frustrating part is my collegue who has the exact same computer etc has no issue installing a motion graphics template. Super frustrating.

Wes Howell답변

Adobe Employee

I believe this was resolved after resetting / confirming permissions for the Windows temp directory.

Kevin-Monahan

Community Manager

Thanks, Wes.

Kevin

Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio

Wes Howell

Adobe Employee

I'm a bit confused by the steps.

If you licensed from the Stock website, did you add it to a library? Once licensed, it will show up in Premiere.

If you licensed, then download the .mogrt from the Stock site, then you simply have to add it to this directory C:\Users\User\AppData\Roaming\Adobe\Common\Motion Graphics Templates

Or use the install option to install the .mogrt file.

Re: AE - Some mogrts require AE - Many don't. 3D mogrts, are one example of a mogrt that requires at least a trial install of AE.

Wes

I

ITsoldWebServices작성자

Inspiring

Thanks for taking the time to reply Wes.

It did show up in the Library after licensing Wes but I could not add it to the timeline or do anything with it so tried to access it via install route.

Sorry if it is a tad confusing but new to using PP and the templates.

Are my steps wrong per chance?

Regards

Daren

Wes Howell

Adobe Employee

Happy to help.

Hrmmm...That mogrt works ok for me. Are you on Mac or Win? Have you licensed other mogrts without problems?

Can you shoot me your email via PM?

Wes

M

marcoe4053063

Participating Frequently

are your PP and AE versions the same?

Might be worth double checking as there can be version compatibility issues.

I

ITsoldWebServices작성자

Inspiring

Installed AE yesterday and both are the latest versions via the CC service subs.

So they will both be the latest releases I would imagine.

Not at my desk currently but will check shortly.

Thanks for your reply, much appreciated.

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