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Participant
November 15, 2022
Question

Motion Graphics are green

  • November 15, 2022
  • 3 replies
  • 1503 views

When i add motion graphics after reinstalling windows I get green graphics and they are not what it looks like in the preview. When i add to my timeline i can see its all green  like in the photo. How do i fix this? i have reinstalled adobe more than once. I am running windows 11 adobe 2023 and i ve tried older versions as well same issue. I am running an i9-12th gen with nvidia 3080 rtx 10g with 32gb of ddr5 ram

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3 replies

Community Manager
November 22, 2022

Hi there,

 

Please also try disabling hardware accelerated decoding & encoding under Edit > Preferences > Media & check if it's restoring the preview.
Note: You would need to restart Premiere Pro after making these changes.

 

Thanks,

Sumeet

 

Peru Bob
Community Expert
Community Expert
November 15, 2022

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work, try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean installation of the latest Studio Driver (NOT the Game Driver)

If that doesn't work, try creating a new project and import the old one into it.

Participant
November 18, 2022

whoa thank you that is alot of stuff to try i will start with all of that and let you know.

Community Expert
November 15, 2022

It looks like something is wrong with the background, and that depends on the template and the options provided with it. Does it require any third-party plugins? Is it compatible with your Pr version? Do you have the option to replace the background and you didn't do that?...
Also, posting a screenshot of the template's options in the essential graphics panel would be useful.

Participant
November 15, 2022

I do not think so. I have never had an issue before with that motion graphic.