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fielefenio
Participant
October 28, 2021
Answered

Motion Graphics PROBLEM and Premiere Pro 2022 keep crashing.

  • October 28, 2021
  • 21 replies
  • 12089 views

Recently updated my Premiere Pro to 2022, and it's just ridiculous. I can't even work as it keep crashing. Motion Graphics stuck at 15%, then I have to force quit the program. Then Motion Graphics media always pending. I want to downgrade but how? The new update just sucks.  

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    21 replies

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    default4xddz74lpn3r
    Participant
    November 2, 2021

    Same here. I've noticed when you click "link media" it gives the wrong base file path, and selecting a new one to link gives the spinning ball of death. Definitely an Adobe error, and not user created.  

     

    Adobe 2022 on M1 Max. 

    B
    blakeolas
    Participant
    November 2, 2021

    Also having to downgrade to 2021. I'm on macOS 11.6.1 on an iMac 27" with 64GB.

    G
    Gena5CD4
    Participant
    November 2, 2021

    I'm having the same issue, but only with certain motion graphics that are bigger (1.5 Mb and 16 MB, the rest are like 100-800 KB). 

      D
      defaultt7rx1rubx8m0
      Participant
      October 31, 2021

      Omg, same. SMH. I have a project that has to be done by Friday. Guess I'm going figure out how to get my AE files to be usable in Final Cut Pro. Sucks because I'm not proficient in it. I've tried everything I can think of in Premiere to make work. Please, Adobe, we love you but you could potentially cost some of us some jobs. Make sure it works first. Think I'll make sure my auto updates are turned off for next go round. 

      premier setup
      premier setup
      Participant
      November 2, 2021

      Same project, tried Adobe support and they have no idea how to fix it. More so the person trying to help had very little knowledge of tje program. It os so frustrating, Ive had no sleep for the past 5 days dealing with nthis.

       

        MyerPj
        Community Expert
        MyerPjCommunity Expert
        Community Expert
        October 30, 2021

        It would be nice if even just one person said if it was mac or pc, which os, what hardware, etc...

          D
          deltatango2
          Participant
          April 12, 2022

          This answer is the reason why people don't want to buy your products. Shameful. Instead of acknowledging the issue and being polite you give an answer that just makes people want to cancel their subscriptions.

            R Neil Haugen
            R Neil Haugen
            Legend
            April 12, 2022

            Pretty much NONE of us responding are Adobe employees. We're other users like yourself, simply trying to help as volunteers.

             

            And how can anyone answer anything without actual knowledge of the issue at hand? Which is almost always connected with the OS, the hardware, and the media/effects in use. So yes, requesting that information is a necessary part of troubleshooting 101.

             

            Another very frequent thing is that to a user, it seems like what is affecting their project is the same as the post they're replying to ... and that may be the case. But it can also be the case that the issue they are having has a very different cause.

             

            So ... yes, for troubleshooting anything, questions are necessary.

             

            Neil

            Everyone's mileage always varies ...
              Mike7385
              Mike7385
              Participating Frequently
              October 30, 2021

              I have never been more motivated to suffer through the learning curve of learning Davinci than I am now. I hate what Adobe has become.

                R Neil Haugen
                R Neil Haugen
                Legend
                November 3, 2021

                I work in both PrPro and Resolve. BM just released a major update, 17.4. Which exactly like the Pr 2022 release, has most users doing fine. Some have irritating issues. And some are completely bonked in the new release. They even put out a patch that one noted colorist posted on the BM forums was worse than the original build on his machine.

                 

                But again, many users are doing fine in the newest Resolve.

                 

                No colorist I know updates to a new version of Resolve until they've tested it on a secondary machine and know that for their media, kit, and workflows it's stable. Solid.

                 

                Why you wouldn't do that with any program, I don't know. I've used computers for well over 30 years. Long ago I learned to never ever trust a new build with client work.

                 

                It's actually easier to test a new major version in Adobe products than in Resolve. You can have mulitple major versions installed with the Adobe products, you can't with Resolve. And with their heavy database structure going backwards is also a bit of a pain. And you have to uninstall the 'newer' version, reinstall the older and do some work to get back to work.

                 

                Or ... with the Adobe apps ... simply install the new version. Keep working in the old while testing the new. When the new is stable, migrate projects into the new version.

                 

                I'm staying with Resolve 17.3 for a bit yet personally.

                 

                Neil

                Everyone's mileage always varies ...
                  G
                  GordonSchlosser
                  Participant
                  October 29, 2021

                  I'm Alo having the same issue, but with After Effects files in Premiere.

                   

                  Jeffthomas
                  Jeffthomas
                  Participant
                  October 29, 2021

                  Also having the issue with an after effects file placed in premier pro. Says media pending and then freezes up the program and I have to force quit. Very frustrating 

                    B
                    bryanc68188929
                    Participating Frequently
                    October 29, 2021

                    Same issue. I can't even export XMLs to try to salvage some of my work. Looks like some folks at adobe are going to have a busy weekend...

                    Mike7385
                    Mike7385
                    Participating Frequently
                    October 30, 2021

                    You'd think they would, but I don't think they actually care about their customers. They use all of us as testers and continue to take our monthly subscription while doing the bare minimum.

                     

                    Creative Cloud users should get an apology e-mail with an ETA on when this will be fixed.

                     

                    It's the least we deserve.

                      T
                      timothyo7892227
                      Participant
                      November 16, 2021

                      And a free month or as long as it takes to get things working the way they were before the upgrade!

                       

                        D
                        defaulteyye9e2t1eht
                        Participant
                        October 29, 2021

                        Also have this issue. What I also noticed is that when opening an project, every motion I have in the project won't load, it'll say "media pending". Left it loading for hours, with no change at all. 

                         

                        Unfortunately, I'm having to downgrade. 

                          F
                          fielefenioAuthor
                          Participant
                          October 29, 2021

                          Yep, I had to downgrade for it to work.

                            D
                            defaulteyye9e2t1eht
                            Participant
                            October 29, 2021

                            Unfortunately, even after downgrading, I'm left with a couple of issues, which I'm not entirely sure where it stems from, perhaps some leftover files? Not sure, will continue to investigate and see if I can figure out what is going on. 

                            B
                            BrandRight.co
                            Participant
                            October 29, 2021

                            I am having the same issue.

                             

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