Skip to main content
A
Alistair25762438z759
Participant
September 8, 2023
Question

Motion graphics: Shield and other elements completely missing

  • September 8, 2023
  • 4 replies
  • 462 views

Hi there,

I need some help. 
I am currrently working in Premiere Pro 23, and I have utilised the 'essential graphics' sports shield and other animations. 
When I saved my project yesterday, I had customised these, but when I opened it today a bunch of the elements have simply disappeared - I can still edit their parameters but they are not visible in anyway, either in preview or in export. 

I have tried uninstalling and reinstalling as well as an older version of Premiere, none of which have worked.

Any ideas?

    This topic has been closed for replies.

    4 replies

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    June 17, 2024

    Hello @Alistair25762438z759 ,

    Thanks for the message. It’s been a long time since you filed this bug. Are you still having this issue? If so, can you provide the screen recording requested by the product team member?

     

    I'll move your post to the Discussions board while we await your files.

     

    Thanks,


    Kevin

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    DaciaSaenz
    DaciaSaenz
    Inspiring
    September 27, 2023

    This should not be a common thing. 

    If you could send me a Collected Project that would be awesome though. 

     

    Thanks,

    - Dacia Saenz, AE & PR Engineering Teams
    A
    Alistair25762438z759Author
    Participant
    September 11, 2023

    Yep - it is a little weird.


    It gets even weirder - if I edit the exact same project, even from the same OneDrive, all elements are present on the other machine. But still nothing on this machine.


    Premiere Pro 23.6 (Build 65).

    Windows 10 in both instances. 

     

    I am now almost certain it will be something to do with my cache or other setting on this local machine if it has worked on another - is this a common thing?

      DaciaSaenz
      DaciaSaenz
      Inspiring
      September 8, 2023

      Yikes @Alistair25762438z759, 


      What is going on?!?!

       

      A few questions: 

      • What exact version of Premiere Pro are you using? (You can click on "About Premiere" to get the version number
      • Are you on Mac or Windows? 
      • Can you share the borked project with me? You can send it DMs and with WeTransfer, Dropbox, or Google Drive 


      If you could also send a screen recording of you opening the app that would be cool! There might be some clue there. 

       

      Sorry for the inconvenience, 

       

      - Dacia Saenz, AE & PR Engineering Teams
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices