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романн90787661
романн90787661
Participant
March 3, 2019
Answered

Motion Graphics template is corrupt

  • March 3, 2019
  • 4 replies
  • 13161 views

Good day, I have a problem with graphics, for two months when you add purchased or free graphic designs I pop up the window "Motion Graphics template is corrupt" what should I do, I have the latest version of Premiere Pro CC 13.0.3

    Correct answer DaciaSaenz

    Alright! We finally got an in-house repro!! Whew! I've been chasing this ghost in the machine for quite awhile! It looks like the "Mogrt is Corrupt" issue occurs when the Motion Graphics Templates Media scratch disk is set to a folder that is nested so many levels deep or in folders with really long names that goes beyond the 260 character limit that file paths on Windows machines are limited to by default. The .aegraphic files within a Mogrt gets unpacked in the Motion Graphics Templates Media folder inside of folders with a Unique ID that also has a really long string of characters. It throws Windows over the edge to where it doesn't recognize the file path as valid.

    We are looking into a workaround on our end but in the meantime, I found this article that shows where you can go in Win 10 to change this limitation. https://mspoweruser.com/ntfs-260-character-windows-10/ 

    You can also open Project Settings and change the Motion Graphics Template Media Scratch Disk to a new location with fewer nested folders or closer to the root.

     

    I have not been able to reproduce this issue on a Mac though. It looks to be specific to Windows. But if you are experiencing this issue on Mac please reach out 🙂 
    Hope this is helpful! 

    Dacia

    4 replies

    DaciaSaenz
    Community Manager
    DaciaSaenzCommunity ManagerCorrect answer
    Community Manager
    November 16, 2019

    Alright! We finally got an in-house repro!! Whew! I've been chasing this ghost in the machine for quite awhile! It looks like the "Mogrt is Corrupt" issue occurs when the Motion Graphics Templates Media scratch disk is set to a folder that is nested so many levels deep or in folders with really long names that goes beyond the 260 character limit that file paths on Windows machines are limited to by default. The .aegraphic files within a Mogrt gets unpacked in the Motion Graphics Templates Media folder inside of folders with a Unique ID that also has a really long string of characters. It throws Windows over the edge to where it doesn't recognize the file path as valid.

    We are looking into a workaround on our end but in the meantime, I found this article that shows where you can go in Win 10 to change this limitation. https://mspoweruser.com/ntfs-260-character-windows-10/ 

    You can also open Project Settings and change the Motion Graphics Template Media Scratch Disk to a new location with fewer nested folders or closer to the root.

     

    I have not been able to reproduce this issue on a Mac though. It looks to be specific to Windows. But if you are experiencing this issue on Mac please reach out 🙂 
    Hope this is helpful! 

    Dacia

    - Dacia Saenz, AE & PR Engineering Teams
      J
      Jaco Oldewage
      Participant
      June 21, 2021

      Ah wow. The project setting thing did the trick for me! Thanks!

      R Neil Haugen
      R Neil Haugen
      Legend
      October 16, 2019

      Ede,

       

      Um ... which issue? There were several issues discussed on that long old thread. I would recommend starting a new thread, and posting the details of the specific problem you are having. You do X, expect Y, but Z happens instead ...

       

      Thanks!

       

      Neil

      Everyone's mileage always varies ...
      R
      richardp54756274
      Known Participant
      April 11, 2019

      I'm having the exact same problem. I've downloaded MOGRTs from these places:

      https://sellfy.com/p/IwqJ/

      https://drive.google.com/file/d/1yLa1oMfNY_b0ROHyNFw77GXycOf365Nr/view

      https://www.premiumbeat.com/blog/21-free-motion-graphics-templates-premiere-pro/

      none of them work.

      they import into the essential graphics panel in premiere, but when I drag them into the timeline I get the "Motion graphic template is corrupt" message.

      DaciaSaenz
      Community Manager
      DaciaSaenzCommunity Manager
      Community Manager
      May 10, 2019

      I'm sorry that you're seeing this issue. Thats super frustrating. I'm a QE on the Motion Graphics team and would love to help diagnose the issue for you. If you could please share some of your corrupt Mogrts with me via a WeTransfer link I'd be super grateful to deep dive and see if we can get this resolved.

      Were they working correctly at one point and then became corrupted?

      If so, can you tell me what version of PR you are using and if you updated between the time they opened and when they got corrupted?
      Would you also mind sharing your system specks?

      Thanks so much,

      Dacia

      - Dacia Saenz, AE & PR Engineering Teams
      R
      richardp54756274
      Known Participant
      May 14, 2019

      Dacia!

      I'm using Premiere Pro CC, latest update.

      I've never been able to use .mogrt files. It's always been sayin "corrupted" when I import.

      Also, the templates in Essential Graphics panels aren't wokring, most of them just turn up as an empty text field with no animation or content. No error sign, though. Am I using them incorrect?

      this is how I use them: drag template from essentail grpahics panel into sequence timeline > nothing appears on screen > click the T (typing)-tool > click program monitor > empty text field without animation appears.

      I'm using a MSI GS73VR Laptop

      Windows 10 home

      Intel i7 2.80GHz

      16 Gb RAM

      Two 1TB SSD:s, one for storage and one for apps

      Geforce GTX 1060 graphics

      I'm inboxing the corrupted MOGRT, but as I said, also the essentail grphics templates aren't working correctly.

      jasontcox
      jasontcox
      Inspiring
      March 3, 2019

      Can you tell us where you got the MOGRTs from? Or is it literally ALL MOGRTs?

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