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Motion Graphics Template Never Loads, Premiere Freezes

Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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I have a custom motion graphics template that I have been using for many projects. However, ever since I updated Premiere to the latest version, when I try to drag and drop the motion graphics template into my project, the "loading motion graphics template" gets to 15% and then freezes.

 

I try to click cancel but can't. I have no choice but to close Premiere using task manager. When I hit "end task," Premiere says something like 'please install the latest version of After Effects to use this template' and then shuts down.

 

But I do have the latest version of After Effects installed.

 

I have tried reexporting the template by opening the .mograph in After Effects 2022, but this did not work. I have tried restarting my machine and it also does not work.

 

I am on a PC.

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Error or problem , Freeze or hang

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Community Beginner ,
Nov 04, 2021 Nov 04, 2021

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Also adding that other motion graphics templates are working fine.

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New Here ,
Feb 25, 2023 Feb 25, 2023

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I have the same problem, have you been able to solve it yet?

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Community Expert ,
Feb 25, 2023 Feb 25, 2023

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This is a 2021 thread speaking about PP2022. Are you on PP 23.2, please give the exact version # as seen from the "About" screen. AE also.

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