Mouse disconnects every 10 seconds when running Premiere

Forum|Forum|1 year ago
March 11, 2024
3 replies
419 views

When Premiere is running, my mouse (MX Master 3) keeps disconnecting about every 10 seconds. clicking a mouse button has it reconnect, but it then repeats. I think this has begun happening after the last update to premiere.

when using other mice, connected with a dongle, the problem dissappears. closing the program also stops the disconnecting.

i'm very confused and it's really frustrating that i can't use my main mouse with premiere anymore. any help is much appreciated

User experience or interface

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Kevin-Monahan

Community Manager

HI @SarloosWasTaken,

Thanks for the message. It’s been a while since you filed this bug. Are you still having this issue? If so, can you let us know?

I'll move your post to the Discussions board while we await your information.

Thanks, 
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

S

SarloosWasTakenAuthor

Participating Frequently

Hi Bruce,

I have not had that installed before. Went ahead and installed it now, set up my mouse, but am still having the same issue.