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J
jsyboy75
Inspiring
January 12, 2017
Answered

Mouse pointer not lining up

  • January 12, 2017
  • 3 replies
  • 5885 views

I'm not sure how to describe this one but my mouse pointer doesn't line up correctly in PP version 2017.0.1

If I try and drag an item into a bin for example it will not end up in the bin I'm hovering over, rather one two bins below it. If I try and drag a clip on the timeline I cannot pick it up without holding the mouse button down right at the top of the clip rather than the middle of it.

It seems like the vertical alignment of the mouse is off by about 1 centimetre - this is only a problem in Adobe, the machine is fine (27 inch, mid 2011 3.4 Ghz i7 32GB)

It's making it very difficult to edit!

Any ideas?

A.

This topic has been closed for replies.
Correct answer jsyboy75

Happily but also frustratingly in a way the problem has vanished this morning - could be that installing the older version of CC plus a hard reset of the machine has 'woken' it up.

Thank you for your help - hopefully it doesn't happen again!

3 replies

N
neilsavla
Participant
September 18, 2020

Do you have a second screen plugged in that's a different resolution?

 

If so, if the window isn't completely on your first screen, it may be adapting to the resolution of the second. Even if it looks like its in window 1 a tiny part of your screen might be in window 2. Double click the top of the window or expand the window into the first screen entirely and it should work. Happens a lot to me when using a second monitor!

J
jsyboy75AuthorCorrect answer
Inspiring
January 16, 2017

Happily but also frustratingly in a way the problem has vanished this morning - could be that installing the older version of CC plus a hard reset of the machine has 'woken' it up.

Thank you for your help - hopefully it doesn't happen again!

D
David Arbor
Inspiring
January 12, 2017

Can you post a screen recording of this happening? Do you have any special software for your mouse, if so, have you tried disabling it temporarily? Did this just start happening in 2017.0.1 or has this always been a problem for you?

J
jsyboy75Author
Inspiring
January 12, 2017

tricky to display something that isn't happening. When I hover the mouse over areas I'd expect it to change to a window resize, for example, it doesn't change and I can't resize the window. When I pick up a clip and drag it, I will get the circular 'no' sign unless I move the mouse and drop the clip while the mouse if hovering over the very top of a timeline track. Hard to describe.

It's only just started happening, I've tried restarting the machine and taking batteries out of the mouse. The same problem occurs with the graphics tablet though so it's not the mouse or tablet it's a software issue.

D
David Arbor
Inspiring
January 13, 2017

Ok, I've installed CC 2015 .4 - it does not have the same issue.


Thanks for doing that. Given that we know the issue is completely localized to CC 2017, have you tried uninstalling and reinstalling it? Also, if you choose do to this, when you uninstall I would not keep your preferences when the CC app asks.

Also, I still think it would be helpful to see a screen recording of this happening. I know you said it's tricky to display something that isn't happening, but simply clicking recording you clicking on certain buttons would be enough to demonstrate the problem. Often times screen recordings can be very telling and the smallest thing can stand out which helps solve the problem. Of course, sometimes they don't help at all, but that's far less often the case.

Alternatively, you could try creating a new temporary user account, launching Premiere, and seeing if the problem occurs. If it doesn't then that means there's something local to your account and maybe there's a set of preferences that didn't get trashed properly.

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