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Troy_w1
Inspiring
September 14, 2013
Answered

.Mov files in CC : The File Has no Audio or Video Streams

  • September 14, 2013
  • 20 replies
  • 106546 views

I recently updated premier to CC , since i have issues iimporting any .mov files at all.

The specific ones Im trying for my current project are exports from AE , rendered lossless animation .mov , worked fine in CS6 , will play in quicktime and other generic's but always getting the The FIle Has no Audio or Video Streams message when trying to import into a project.

Quicktime is updated so I can't understand why the won't play, is this a CC bug ?

i go back to cs6 on my other comp they open fine...

Ive seen a few topics on this none with a resolution and most of those where from cam's, this is an export from AE, anyone able to help this is stopping me from working atm ......

troy

    This topic has been closed for replies.
    Correct answer Troy_w1

    Hello guys. I had the same annoying problem in Premiere CC but I found an easy fix. Uninstall the latest version of Quicktime and install an older version. That's it! I got a year old version of Quicktime for Win 7 x64 here: http://www.oldapps.com/quicktime_player.php?system=Windows_7_x64

    Let me know if it works for you too.


    I'd tried that, didn't work for me, I think it was a clash with sorreson for me, I reinstalled is and all progs apart from squeeze and have no issues now, when I've got time to do a recovery point and test it out i will, right now got to much work to spend time on it

    Sent from my iPhone

    20 replies

    The Viking DP
    The Viking DP
    Participating Frequently
    June 13, 2017

    The issue for me was that the video file was so big and our network isn't that great so it wouldn't allow the entire file to be downloaded...even though the file didn't "fail". So, when I imported it into Premiere CC, it couldn't read the video file because it wasn't really all downloaded.

    J
    JNavas2
    Participating Frequently
    June 13, 2017

    The "file has no audio or video streams" problem can occur when the system has insufficient resources (e.g., memory) for Premiere to load the video file, and once it has happened to a particular video file, it will keep happening even when sufficient resources are freed, because Premiere caches the first result, and it can be hard to clear that cache.

    The simple solution in such cases (once sufficient resources have been freed) is to rename the file, so Premiere will process it as a new file.

    E
    elegant_Whirl15A7
    Participating Frequently
    May 19, 2017

    on a pc : reboot and then relink

    T
    tonyh13887407
    Participant
    October 2, 2016

    I had the exact same issue after replacing my hard drive. Quick solution is to install Quicktime. I don't know why, but that's what worked.

    Warehouse Collective
    Warehouse Collective
    Participant
    July 20, 2016

    Got the same problem with Premiere CC2015.3

    Solved it with this: Congratulations! You can now enjoy the highest quality digital video | DivX.com

    Javerage
    Javerage
    Participant
    May 7, 2016

    I just reinstalled quicktime and that seemed to fix it.

    MichaelCropper
    MichaelCropper
    Participant
    May 4, 2016

    This worked for me, nice and simple. Windows machine. Change .mov to .mp4. Worked perfectly.

    GeoTav-vYaBt0
    GeoTav-vYaBt0
    Participant
    March 16, 2016

    I've just had this same error and I found that emptying the Cache and restarting Premiere worked.

    To empty cache in Apple's OSX:

    Open up Premiere

    Click on the top left Premiere Pre CC drop down heading

    Hover over Preferences

    Click on Media

    In the Media Cache Database box, click Clean

    Wait for that to do its business, close Premiere and open it up again and you should be able to import those files.

    Hope this helps.

    S
    Stormflora
    Known Participant
    May 4, 2017

    I would like to confirm that for me, clearing the Media Cache and restarting Premiere Pro worked. I managed to re-link the videos in bulk after doing so. For individual videos that become unlinked, renaming the file works as well, and doesn't require you to restart the program.

    I definitely advise people to try to clear their Media Cache first, as Apple announced that they are deprecating QuickTime for being potentially vulnerable to malware. Only try installing QuickTime if it doesn't work.

      CRISPYrice
      CRISPYrice
      Participant
      March 11, 2016

      Open Adobe Media Encoder. Add your MOV. Set format to QuickTime. Media Encoder adds an audio stream by default. Click encode. Now try.

      The problem was that Premiere Pro seems to be confused about whether the file has an audio stream. If it doesn't, then it seems to assume that it doesn't have a video stream either and throws the error. Ensuring that the MOV has both a video and audio stream fixes the problem

      S
      Shutterlab
      Inspiring
      February 5, 2016

      Update: My Desktop running version 9.1.0 (174) build, is able to load the same project without issue. Though it does disconnect the media each time I close and reopen the project. The same Quicktime files won't load 9 out of 10 times I open the project on my laptop running 9.1.0 (174) or 9.2.0 (41).

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