MP4 is somehow no longer usable?

Forum|Forum|2 years ago
March 18, 2023
1 reply
1222 views

For the last 3 years I've been doing home tour videos with a combination of Prores Raw footage from my Nikon and 4k MP4 footage from my Autel drone. I updated Adobe yesterday from a 2022 version to the 2023 version and now my MP4's won't import and won't function in my already placed timeline. I already created the movie and now I feel like I'm going crazy. Everything I Google says that the MP4's were never supported, yet I've made over 100 movies using a combo of MP4 and MOV file formats. What gives?

I can't even convert it with Media Encoder. I'm so lost.

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Ann Bens

Community Expert

Reset preferences - Premiere Help

J

James28945572on3bAuthor

Participant

I guess it has something to do with the Autel Evo 2's codec. It's a 4k H265 format. And although I have the codec on my computer (and the files play fine) and Adobe Media Encoder has it in the list and I can encode other formats into H.265, it just won't deal with it on my end as far as importing and playing it back. And according to some other forums, Adobe is stumped too.

Ann Bens

Community Expert

Can you upload a small file for testing?

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