MP4 Problems? MP4 Is NOT a Codec!
Mp4 is NOT a codec. It is a wrapper ... a container ... which can hold many different codecs!
This is why most of the volunteers here immediately request that you provide a screengrab from the free utility app MediaInfo Tree View so we can see what's actually in that "mp4" file.
And every camera and app creating them, allows for different options and details to the file structure. Besides using who know's what codec. This is why Premiere struggles to understand them at times.
And why sometimes even seemingly "simple" things like renaming can help Premiere properly understand that file's structure.
