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mattdial
mattdial
Inspiring
October 31, 2017
Answered

Multicam crashing Premiere CC 2018

  • October 31, 2017
  • 9 replies
  • 6581 views

Is anyone else experiencing the issue of Multicam crashing out Premiere CC 2018 every time you try to open the Multicam viewer?

I've tried this on old projects, as well as new projects. Every single time it dumps out the program. I just additionally reinstalled the old version of Premiere, as I wasn't experiencing this before.

I've been having this problem since launch of the new Premiere CC 2018. I was on OS X 10.13.1 (now 10.13.2 Beta). Same issues.

Thanks!

      This topic has been closed for replies.
      Correct answer mattdial

      I've figured out that I can eliminate the crash as long as I modify my sequence setting. OpenCL is the culprit. I have to run Metal or Software Only to keep the problem from happening. I've always run OpenCL, as it seems to be faster.

      My MacBook Pro is a (Retina, 15-inch, Mid 2014) with the NVIDIA GeForce GT 750M 2 GB, Intel Iris Pro 1536 MB

      CUDA is no longer available either (though I never used it.)

      9 replies

      P
      POVideo
      Participant
      May 27, 2022

      What fixed it for me was removing audio tracks with different sample rates. Don't think it matters if what remains is the video's linked audio or not, just couldn't/didn't handle different sample rates.

      P
      POVideo
      Participant
      May 27, 2022

      spoke too soon. still broken.

      G
      girtsa36606888
      Participant
      July 8, 2019

      Hold "option/alt key" while you enter Premiere Pro to reset preferences. That helped me.

      epensenstadler
      epensenstadler
      Known Participant
      June 6, 2019

      UPDATE:  I contacted Adobe support and they went through and deleted all the Premiere preference files.  I thought I had deleted them but I did not get all of them, not enough to fix the issue.  DELETING ALL PREMIERE PREFERENCES should fix this issue. 

      Also, I can't imagine how, but the cause of the problem seems to have been somehow traced back to switching keyboards.  The battery died on my wireless keyboard and I couldn't find the cable to charge it, so I grabbed one of my other wired keyboards.  Somehow this must have caused a glitch and ultimately caused a preference file to become corrupt or something.  Not 100% certain if this was the cause, but it might have been.

      If you are having this problem and have already tried deleting the preferences, then either do a Google search on how to delete all the Premiere preferences, or, contact customer support to help.

      Hope this helps!

      Eric

      J
      Jammes132
      Participant
      January 19, 2018

      THANKYOU!!! This has been driving me crazy.

      Video_EDIT
      Video_EDIT
      Inspiring
      January 8, 2018

      I write about my solution.

      1. install "QUADRO & GEFORCE MACOS DRIVER RELEASE 378.10.10.10.25.102"

      NVIDIA DRIVERS Quadro & GeForce macOS Driver Release 378.10.10.10.25.102

      2. Restart your PC

      3. Change renderer

      File->Project Settings->General->Renderer and changed to CUDA

      My System：

      MacBook Pro (Retina, Mid 2012)

      MacOS High Sierra 10.13.2

      2.3 GHz Intel Core i7

      16GB 1600MHz

      NVIDIA GeForce GT 650M 1 GB

      Intel HD Graphics 4000 1536 MB

      Premier Pro CC 2018 12.0.0

        A
        AlexisBC
        Participant
        December 29, 2017

        THANK YOU ! My editing life has been HELL since I did the High Sierra upgrade. You'll allow me to be able to edit the rush holiday project I just got.

        THANK YOU !!!!!!!!!!

        C
        CircusBear
        Participant
        December 20, 2017

        Thank you, thank you, thank you!! I'm new to Premier CC and was ready to throw my Mac through the window. Again, THANK YOUUUUUUUU!!!!

        seanf93063778
        seanf93063778
        Participant
        December 5, 2017

        What were your steps to modifying the sequence setting?

        mattdial
        mattdialAuthor
        Inspiring
        December 5, 2017

        Sean,

        You can change a sequence setting by going to Sequence / Sequence Settings (Command-0)..

        -- Matt

        seanf93063778
        seanf93063778
        Participant
        December 6, 2017

        Ah I see, it's actually the project settings where I was able to find where to change the renderer from OpenCL. File->Project Settings->General->Renderer and changed to Metal. Working great so far.

          mattdial
          mattdialAuthorCorrect answer
          Inspiring
          November 1, 2017

          I've figured out that I can eliminate the crash as long as I modify my sequence setting. OpenCL is the culprit. I have to run Metal or Software Only to keep the problem from happening. I've always run OpenCL, as it seems to be faster.

          My MacBook Pro is a (Retina, 15-inch, Mid 2014) with the NVIDIA GeForce GT 750M 2 GB, Intel Iris Pro 1536 MB

          CUDA is no longer available either (though I never used it.)

            E
            excited_Genie16B8
            Legend
            November 1, 2017

            I have not seen this behavior on Windows 10 Pro (1703) using CUDA.

            studiomtn
            studiomtn
            Participant
            November 5, 2017

            I run both windows and two other macs all running premiere cc 2018. The multicam crash described above only happens in both my macs. It does not crash in windows. The macs are running High Sierra 10.13.1. Issue is only fixed by changing the renderer to software or metal.

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