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MXF export issue

New Here ,
May 01, 2023 May 01, 2023

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Hello,

 

Everytime I export MXF, it runs into an error. 

And it explains nothing but only this:

截圖 2023-05-02 上午11.58.04.png

 

Can anyone gives me some advice to fix it?

I would appreciate it very much.

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Error or problem , Export

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Adobe Employee ,
May 01, 2023 May 01, 2023

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Hey, Have you installed Adobe Media Encoder? is that your applications are compatble.?

Can you try this > Clear the media cache files and reset the Preference.

Restart your system and then try again. let us know if its work.

Thanks,

Suraj.

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New Here ,
May 02, 2023 May 02, 2023

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Hi, Thanks for your response.

Yes, I've installed Adobe Media Encoder, and just updated it to the newest version. also updated Premiere to the newest version, too.

And I deleted all media cache and restarted my mac, but my exporting still goes wrong.

截圖 2023-05-02 下午4.02.06.png

 

Is there any advice for me to solve this situation? thank you very much.

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Adobe Employee ,
May 02, 2023 May 02, 2023

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Hey can you share your export setting Screenshoot? which file format media you import in Project? Are you try to send media to Media Encoder? can you share more info?

Thanks,

Suraj.

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New Here ,
May 02, 2023 May 02, 2023

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Hi, Thanks for your response.

The following is my export setting Screenshoot.

截圖 2023-05-03 下午2.02.13.png

截圖 2023-05-03 下午2.02.20.png

I wasn't try to send media to Media Encoder, the error happened in Premiere Pro.

 

Thanks a lot.

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New Here ,
May 02, 2023 May 02, 2023

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And it is my Sequence setting:

 

截圖 2023-05-03 下午2.11.05.png

 

Is there any advice to solve this situation? thank you very much.

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Adobe Employee ,
May 03, 2023 May 03, 2023

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Hey, i try export media using your export setting but there is no issue.

can you try to export using H.264 file format or change the export location?

If its not work click on the Send to Media Encoder button in export mode and export your media in Media Encoder.

let us know its works.

Thanks,

Suraj.

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New Here ,
May 03, 2023 May 03, 2023

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Hi, Thanks for your advice.

I tried export using H.264 file format, and it worked.

but the MXF file format exporting still went wrong,

and I tried send to Media Encoder to export it, but it's still disable.

 

the following is the error report in Media Encoder:

截圖 2023-05-03 下午3.51.15.png

 

the sequence looks like this:

截圖 2023-05-03 下午3.56.58.png

 

Is there any advice for this situation? Thanks for your time.

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Adobe Employee ,
May 03, 2023 May 03, 2023

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Hi, Eric as the error mesage shown in Media Encoder there is something wrong with your Audio Channel setting.

Go to your Sequence setting and change the "Number of Channels to 4" or do something that match the audio channels stereo.

thanks,

Suraj.

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