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MXF files drop frames after premiere pro 2023 update

Explorer ,
Oct 19, 2022 Oct 19, 2022

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This latest update still has massive drop frames and black frames when editing with MXF files. This has been occurring since April's update. Adobe closed my case without addressing the bug. I originally thought it was my processor 3.3 GHz 12-Core Intel Xeon W.

For reference I shoot with C300 mark iii and the c70. I am a professional filmmaker and have been in this industry for 25 years. The reason I left Final Cut in 2008 was because of major program errors like these. We need a stable program and tech support that listens. 

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Editing , Error or problem

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Community Beginner ,
Nov 24, 2022 Nov 24, 2022

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No resolution, I had to convert everything in the end. It's like going back to 2012. Once this particular project is finished I'm going to bite the billet with Davinci Resolve. I am losing time and money whilst being charged to beta test someone's non-working software. It's simply not good enough and I doubt it's going to be resolved anytime soon. 

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New Here ,
Nov 24, 2022 Nov 24, 2022

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I'm not happy with the service either. Just spoke with tech support and they told me my GPU is not capable to encode and playback this type of files real-time which I find very hard to believe. Even generating peak files for this codec is taking ages. I was thinking of swithcing to Davinci Resolve many times aswell ...

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Explorer ,
Nov 30, 2022 Nov 30, 2022

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I've switched as well. I waited and waited and waited without a resolution. Resolve seems like an incredible program so far. 

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New Here ,
Nov 30, 2022 Nov 30, 2022

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The only soultion you can choose is to go back to premiere 2021, this is what I am doing for the moment or leave premiere and switch to resolve. This is what I am thinking about, too. This is really not an acceptable sitauation, I mean there are thousands of Sony and Camera Cams out in the market with a codec that is quite solid and not new and which is also used by professional braodcasters and that codec is not going to be supported correctly by Premiere anymore, it is shame for a software which costs a lot of money!

 

 

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Explorer ,
Nov 30, 2022 Nov 30, 2022

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If you need to stay with PPro for whatever reason, you can always transcode to ProRes on import, which I have started to do ... assuming you have the space available for this, it makes everything more fluid and manageable in post, but I agree, you shouldn't have to do this ...

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Explorer ,
Nov 30, 2022 Nov 30, 2022

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Already left. You're looking at a new resolve user. 

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New Here ,
Nov 30, 2022 Nov 30, 2022

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Adobe are you reading this? Are you working on it? Can you tell us if and when it will be fixed?

I'm also seriously considering moving onto another editing platform as this problem with MXF files makes Premiere Pro unusable.

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Explorer ,
Nov 30, 2022 Nov 30, 2022

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They are not listening. Just move to resolve, you'll be so much happier. 

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New Here ,
Dec 02, 2022 Dec 02, 2022

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Same problem... and still not fixed!
Adobe, can we have a refund of this year's plan as we are paying for a program that is not working?

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Participant ,
Dec 10, 2022 Dec 10, 2022

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I just installed the newest version today 23.1 and now everything plays back fine with no frame substitution 

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Community Beginner ,
Dec 11, 2022 Dec 11, 2022

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Participant ,
Dec 13, 2022 Dec 13, 2022

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Sorry for the delay, here's my specs

 

WINDOWS 11 22H2, 22621.900

AMD Ryzen 9, 3900x

96GB Ram

4TB Samsung 980 Pro m.2 SSD

GTX 1080 TI

 

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New Here ,
Dec 22, 2022 Dec 22, 2022

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I just updated to 23.1 on my Mac and still having the same issue. 

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New Here ,
Dec 23, 2022 Dec 23, 2022

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I have also updated to Version 23.1. But I am facing the same issues with MXF footage from C3ooii and R5C.

 

My specs:

 

iMac (Retina 5K, 27 Zoll, 2019)

3,6 GHz 8-Core Intel Core i9

Radeon Pro Vega 48 8 GB

 

Mac OS Big Sur

 

 

It is very frustrating. I will check if Resolve can handle it better!

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New Here ,
Jan 29, 2023 Jan 29, 2023

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LATEST

Use DaVinci Resolve

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