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MXF files drop frames after premiere pro 2023 update

Explorer ,
Oct 19, 2022 Oct 19, 2022

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This latest update still has massive drop frames and black frames when editing with MXF files. This has been occurring since April's update. Adobe closed my case without addressing the bug. I originally thought it was my processor 3.3 GHz 12-Core Intel Xeon W.

For reference I shoot with C300 mark iii and the c70. I am a professional filmmaker and have been in this industry for 25 years. The reason I left Final Cut in 2008 was because of major program errors like these. We need a stable program and tech support that listens. 

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Editing , Error or problem

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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Crista and I spoke on the phone and we're working together to determine the cause of the issue. If other customers are having similar issues - errors during playback, as shown in the screen shot Crista provided - we're very eager to get more information. In particular: 

  • Premiere Pro version
  • operating system and version
  • the format of the video

The last point is can be tricky: many camera have multiple recording options and these options are often completely different from each other. A good way to provide us this information is to take a camera phone picture of the camera's configuration screen. 

Regards,

Fergus

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Explorer ,
Oct 19, 2022 Oct 19, 2022

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Thanks Fergus for tackling this - I'm in the same boat - what's the best way to provide details - directly, or reply to this post ?

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Adobe Employee ,
Oct 19, 2022 Oct 19, 2022

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This thread is good. Thanks!

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Explorer ,
Nov 02, 2022 Nov 02, 2022

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So I have this issue happening on two machines - one is iMac Pro 2017, Intel Xeon W 10-core 64Gb RAM Vega 64 16Gb, Big Sur 11.7.1, PPro 22.5.0 (Build 62), one is MacBook Pro 14inch 2021 32Gb M1 Max PPro 22.2.0 (Build 128) ... happens with essentially any MXF video from either Canon C200 or C300 mk2, regardless of frame size/data rate etc ... interestingly, it happens most frequently with more heavy processing (multiple fx layers, noise reduction, keying etc) ... most common when applying noise reduction to green screen footage, but will sometimes happen when just shuttling through timeline with no fx etc ...

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New Here ,
Oct 24, 2022 Oct 24, 2022

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I have the same problem. 

 

I am using the newest version of Premiere (V23.0).

Computer:

  • MacBook Pro 16" 2019
  • 2,3 GHz 8-Core Intel Core i9
  • 32GB 2667 MHz DDR4
  • AMD Radeon Pro 5600M 8GB

Video is from a Canon C70 and the format XF-AVC YCC422 10 Bit 3840x2160 160 Mbps L.GOP

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New Here ,
Oct 26, 2022 Oct 26, 2022

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I'm also having a lot of issues with MXF files.

It takes a very long time for the footage to load up within the timeline especially when editing in multicamera mode with 2 stream of 4k footage.

Also when doing colour adjustement, it doesnt update the footage and only does it after paying the footage and always takes a few seconds to do so.

Frustrating especially since I bought this laptop only 2 months ago!

2022 MacBook Pro M1

SONY FS7 XMF files, 4K, 50P

Latest version of Premiere Pro, 23.0.0 (build 63).

I hope you will fix this very soon!

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New Here ,
Nov 02, 2022 Nov 02, 2022

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I'm having the same issue as well. Premiere can't play back footage well, it often drops frames or just freezes on a frame while audio continues.  Color correction can be maddening too.  I'm using an  Mac Book Pro M1 Max with 32GB of RAM.  I'm using Premiere 23.0.  The files I'm currently working with are 10 bit 4k/60P MXF files from  Canon C70 and R5C. 

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New Here ,
Nov 04, 2022 Nov 04, 2022

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I have the same problem with mxf (long gop) files generated by Canon R5c. I tried to contact the assistance but they did not give me an answer! please help us!

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New Here ,
Nov 04, 2022 Nov 04, 2022

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I tried moving my xmp files into a separate folder and deleting my render files per suggestions I read elsewhere. It didn't seem to help much.  I also tried changing the sequence settings and preview file format but nothing made a difference.   On the bright side, Media Encoder is flying through my encodes

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Explorer ,
Nov 09, 2022 Nov 09, 2022

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Fergus I can't seem to contact or reach you again. Your email inbox won't except any mail and I left you a voicemail and a text message with no response. I am still having massive drop frame issues and lagging a video when editing. I honestly am at a complete loss. 

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Community Beginner ,
Oct 27, 2022 Oct 27, 2022

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I have the exact same problem on a mac, can`t be doing

my business properly anymore. Please fix this!

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New Here ,
Oct 31, 2022 Oct 31, 2022

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Also having problems with .MXF files on the windows side of things as well. Before I was using subsequences and clearing my media cache to get the program to recognize the missing frames but now in 2023 none of that is working. 

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New Here ,
Nov 02, 2022 Nov 02, 2022

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My issue is slightly different with the MXF; it opens the frame squashed and the bottom of the screen is green. It happens with After Effects and Premiere after the recent update.

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New Here ,
Nov 02, 2022 Nov 02, 2022

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Mac Studio

Chip: Apple M1 Ultra

Total Number of Cores: 20 (16 performance and 4 efficiency)

Memory: 128 GB

 

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New Here ,
Nov 09, 2022 Nov 09, 2022

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My issue is similar but not exactly the same. started Oct 21 2022. Not fixed yet. I am a professional editor working on long and short term projects for over 10 years on Premiere. I have a substantial computer with big gpu. Using 2021 version to complete a long project. using Red footage but as QT .mov uncompressed for over 1 year. Never had any issues with it at all ever. Since that date nothing but extensive drop frames at all play resolutions, I usually use 1/4 for editing. No excuse. cannot work last 2 weeks plus.  Giant issue and no real help from tech support. No excuse for this bad performance.  They need to support the professionals using this software and provide consistent reliable performance.  btw does the same in 2023.  never did this before ever.

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New Here ,
Nov 09, 2022 Nov 09, 2022

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Adobe are you reading this thread? This is such a HUGE issue.

I cannot edit any MXF files, for example colour grading or reframing, in real time.

And refreshing the frame to see what I have done is time consuming making editing in realtime impossible.

It bring me back to the very first non linear edting system 20 years ago!

You've got to fix this ASAP and I am waiting for the next update hoping it will be done.

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Participant ,
Nov 09, 2022 Nov 09, 2022

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I'm having the same problem as well.  I shoot with Canon c70 and the mxf files drop frames and goes black.  the only way I have been able to work around the problem is to transcode all the mxf files to prores.  

 

AMD 3900x

SSD Drives

GTX 1080 TI

96GB RAM

Latest version of Premiere

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Enthusiast ,
Nov 10, 2022 Nov 10, 2022

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Use Shutter Encoder or HandBrake to convert MXF videos to another format that is more user friendly.

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Thank you for your suggesstion and this is something I also briefly considered.

But after years of been able to play MXF files seamlessly, I will not start having to convert them.

It's not a new file format so there is no reason why Adobe cannot fix that issue.

If perhaps Apple Quicktime would recognise MXF files it would make it easier for Adobe but that's a whole different issue!

I'd rather change editing system than having to convert files which I did when Apple released Final Cut Pro X all those years ago.

 

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New Here ,
Nov 16, 2022 Nov 16, 2022

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It totally sucks in all honesty... I've been creating prores proxy files. Either that or transcode as others mentioned. Proxies aren't great to look at aesthetically, but it's way less daat to store compared to transcoding everything and bloating your files sizes. 

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New Here ,
Nov 17, 2022 Nov 17, 2022

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I've had the very same issues since using MXF Files from a FX6, dropped frames, super slow usage. I've followed all the advice here and still the same. It runs slower than my previous 2019 machine. 

 

MBP 16inch M1

64GB Ram

4TB Storage 

PP Version 23.00

 

It occurs in all MXF formats, but not in MOV/MP4 etc

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New Here ,
Nov 24, 2022 Nov 24, 2022

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Did anyone find the solution yet? I'm working with Sony FS7 4k, 50fps MXF footage. I have M1 Ultra with 128GB RAM with 20 CPU cores nad 64 GPU cores. Definitely very choppy and hard to edit in realtime.

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New Here ,
Nov 24, 2022 Nov 24, 2022

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No resolution, I had to convert everything in the end. It's like going back to 2012. Once this particular project is finished I'm going to bite the billet with Davinci Resolve. I am losing time and money whilst being charged to beta test someone's non-working software. It's simply not good enough and I doubt it's going to be resolved anytime soon. 

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New Here ,
Nov 24, 2022 Nov 24, 2022

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LATEST

I'm not happy with the service either. Just spoke with tech support and they told me my GPU is not capable to encode and playback this type of files real-time which I find very hard to believe. Even generating peak files for this codec is taking ages. I was thinking of swithcing to Davinci Resolve many times aswell ...

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