This latest update still has massive drop frames and black frames when editing with MXF files. This has been occurring since April's update. Adobe closed my case without addressing the bug. I originally thought it was my processor 3.3 GHz 12-Core Intel Xeon W.
For reference I shoot with C300 mark iii and the c70. I am a professional filmmaker and have been in this industry for 25 years. The reason I left Final Cut in 2008 was because of major program errors like these. We need a stable program and tech support that listens.
Crista and I spoke on the phone and we're working together to determine the cause of the issue. If other customers are having similar issues - errors during playback, as shown in the screen shot Crista provided - we're very eager to get more information. In particular:
Premiere Pro version
operating system and version
the format of the video
The last point is can be tricky: many camera have multiple recording options and these options are often completely different from each other. A good way to provide us this information is to take a camera phone picture of the camera's configuration screen.
So I have this issue happening on two machines - one is iMac Pro 2017, Intel Xeon W 10-core 64Gb RAM Vega 64 16Gb, Big Sur 11.7.1, PPro 22.5.0 (Build 62), one is MacBook Pro 14inch 2021 32Gb M1 Max PPro 22.2.0 (Build 128) ... happens with essentially any MXF video from either Canon C200 or C300 mk2, regardless of frame size/data rate etc ... interestingly, it happens most frequently with more heavy processing (multiple fx layers, noise reduction, keying etc) ... most common when applying noise reduction to green screen footage, but will sometimes happen when just shuttling through timeline with no fx etc ...
I'm having the same issue as well. Premiere can't play back footage well, it often drops frames or just freezes on a frame while audio continues. Color correction can be maddening too. I'm using an Mac Book Pro M1 Max with 32GB of RAM. I'm using Premiere 23.0. The files I'm currently working with are 10 bit 4k/60P MXF files from Canon C70 and R5C.
I have the same problem with mxf (long gop) files generated by Canon R5c. I tried to contact the assistance but they did not give me an answer! please help us!
I tried moving my xmp files into a separate folder and deleting my render files per suggestions I read elsewhere. It didn't seem to help much. I also tried changing the sequence settings and preview file format but nothing made a difference. On the bright side, Media Encoder is flying through my encodes
Fergus I can't seem to contact or reach you again. Your email inbox won't except any mail and I left you a voicemail and a text message with no response. I am still having massive drop frame issues and lagging a video when editing. I honestly am at a complete loss.
Also having problems with .MXF files on the windows side of things as well. Before I was using subsequences and clearing my media cache to get the program to recognize the missing frames but now in 2023 none of that is working.
My issue is slightly different with the MXF; it opens the frame squashed and the bottom of the screen is green. It happens with After Effects and Premiere after the recent update.
My issue is similar but not exactly the same. started Oct 21 2022. Not fixed yet. I am a professional editor working on long and short term projects for over 10 years on Premiere. I have a substantial computer with big gpu. Using 2021 version to complete a long project. using Red footage but as QT .mov uncompressed for over 1 year. Never had any issues with it at all ever. Since that date nothing but extensive drop frames at all play resolutions, I usually use 1/4 for editing. No excuse. cannot work last 2 weeks plus. Giant issue and no real help from tech support. No excuse for this bad performance. They need to support the professionals using this software and provide consistent reliable performance. btw does the same in 2023. never did this before ever.
I'm having the same problem as well. I shoot with Canon c70 and the mxf files drop frames and goes black. the only way I have been able to work around the problem is to transcode all the mxf files to prores.
It totally sucks in all honesty... I've been creating prores proxy files. Either that or transcode as others mentioned. Proxies aren't great to look at aesthetically, but it's way less daat to store compared to transcoding everything and bloating your files sizes.
I've had the very same issues since using MXF Files from a FX6, dropped frames, super slow usage. I've followed all the advice here and still the same. It runs slower than my previous 2019 machine.
MBP 16inch M1
64GB Ram
4TB Storage
PP Version 23.00
It occurs in all MXF formats, but not in MOV/MP4 etc
Did anyone find the solution yet? I'm working with Sony FS7 4k, 50fps MXF footage. I have M1 Ultra with 128GB RAM with 20 CPU cores nad 64 GPU cores. Definitely very choppy and hard to edit in realtime.
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