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Participant
Mar 28, 2024 4:47 PM UTC
Question

MXF files not importing properly

When I try to import some MXF files only some will work. Others I get an "Unsupported or corrupted file" error message. I have tried importing via through the opening import window, through the media library and by dragging and dropping. Had some success with all methods, but it doesn't make sense that some files load and some don't. They are all the same codecs and some that won't load now loaded a few months ago with no problem. 

Also worth mentioning that I had A LOT of problems initially with getting Premiere Pro to even open to begin with. It kept "not repsonding" on the splash screen and if I left it long enough (40 mins+) It would open, but lag and not import any MXF files whatsoever. I tried uninstalling and installing an older version, but I had the same issues. I then had trouble updating, then couldn't uninstall. I managed to install the new version again and it began opening without any problems, but still inconsistantly laods MXF files.

11 replies

SteveBlacker
Participating Frequently
Apr 19, 2024 2:22 PM UTC

Also just encountered this - opened a project from March 14 in which I used a few mxf clips (which worked just fine at the time), but now getting "unsupported" error messages in 24.3.0

 

 

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Ishan Y
Inspiring
Apr 23, 2024 1:16 PM UTC

Hey SteveBlacker,

I'm sorry to hear that you're experiencing this issue. Could you share the source and codec of the MXF file you're importing? Please also let us know if you're using a Windows or a MacOS system. 

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Ishan Y
Inspiring
Apr 15, 2024 3:07 PM UTC

Hey Leah,

I'm sorry to hear you're experiencing this issue. Please let us know if this problem persists with Premiere Pro 24.3. I can see in your other post that you had to delete your media cache files and rename your source files to import them. Do you have to do this with every MXF file you import? Please also share your source file properties (Project Panel > Right-click on source file > Properties). This will help us better understand the problem. 

 

Thanks,

Ishan

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peterb26146963
Participant
Jun 7, 2024 6:48 PM UTC

Any resolution here?  Across multiple machines (windows + Mac) my 4K .MXF fils coming out of my Canon R5c are not wokring in After Effects or premiere.  I was able to update to the latest version of After effects and everything wokred fine while wokring on the first clip.  I exported it fine.  Then I went to load the 2nd clip and work on it and it only shows the first frame of the video and will not allow me to scrub through it or view it in any way in either application.  HELP!

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