Participating Frequently

Question

My Exports won't share to Instagram or Mobile Device CC18 and CC19

Forum|Forum|7 years ago
January 4, 2019
7 replies
10924 views

Hello, I just started having this problem as of last night and it's KILLING my workflow.

All of a sudden (I mean I haven't changed anything or any step of my export process), when I export a movie file .mp4, I can't upload to Instagram or share in a message iPhone. Any files that haven been exported prior to this, I still can upload them to Instagram and send in text. So it's not the app or device, it is clearly an issue of the files now coming out of premier.

I have:

- Updated my software, iOS, Premiere, Instagram, and dropbox.

- Restarted all devices, computer, phone, modem

- tried different export settings

I have been able to download the file to my device. Upload it to YouTube. But I can't share in an iPhone message, share on Instagram and when I share the dropbox link to a friend they cannot download it because a "network" error...

Is anyone having this issue? I feel like it started, after I updated to CC2019. however, I opened a new project in CC2018 and I'm having the same issue.

The weirdest thing is that the device says "network error"

This topic has been closed for replies.

Mothra -

Participant

Randomly came across this error after taking over a project from someone - Just wanted to post here for anyone else who might still be having this error and sturggling: Re-converting all my 'h.264.mp4s' to 'HEVC 2.65.mp4s' via media encoder in a batch, seemingly solved the upload problem for me on mobile. So give that a try.

(FYI. still to this date of posting with windows, HEVC H.265 is an extra codec that needs purchasing)

A

Admirable_Solace0D45

Participant

As of November, 14, 2019 – Adobe Premiere Pro 2020 update – 2018 iMac 27" –––> THIS IS STILL AN ISSUE.

Every video exported per IG specs will not replay on Galaxy S10, iPhone, any mobile video editor or is able to be uploaded to IG.

Error: Unsuported format or Codec Error. (audio plays just fine though, but no video)

Adobe, please test and fix is unacceptable nuissance.

M

Mehdy5E7D

Participant

Hi Guys

In few weeks ago this problem came on me. No changing in my presets just happened.

I recently update my Adobe Premiere and STILL the same with H.264

When I change the quality it fixed.

but BETTER soloution for now is export x265

It work on Instagram and telegram app and maybe others.

So still waiting to fix this 2 years embarrassing issue

E

Edu Drapier

Participant

it just happening with me. Any solutions?

K

Kenium2000

Participant

I know this is an old post, but it seems that people keeps getting this issue exporting to mobile phone. I will share a stupid solution that works for me.

step 1: export your video as usual in H264
step 2: Open a new project. Import the generated mp4 in the new project (the mp4 only)
step 3: Export your video again as usual
Voila! a double export will do the job.

The idea behind the double export is that Premiere can open and read its own buggy generated file, and then on the second export, Premiere is rendering only a plain video frame by frame (no added effect on the timeline), thus generating a clean video file that will hopefully work on most apps including mobile phone, whatsapp etc.

K

khristianv69865603

Participant

Hey MarcoGTZ!

I've ran into this problem as well. It may not be Adobe's Software problem -- it might be your phone. I'm guessing you have an iPhone X (R or S)? I've ran into similar problems and thought it was an export setting that seemed to mess up my upload, but I've found out that it is due to the actual hardware of an iPhone X. If this isn't the case, then yes, it may be the software.

How I've found out how to get around this problem is to open up my movie in iMovie on the phone, export, then reupload to Instagram. iMovie helps convert the file so that Instagram is able to read it correctly.

Hope this helps!

MarcoGTZAuthor

Participating Frequently

Hey that makes sense!

i have actually been opening the movie file in the camera app, click edit and trim it just one second.

then it uploads perfect

I think it does something similar to how you say iMovie converts it too.

quick easy work around

mandicreally

Inspiring

I've had none of these problems with my Google Pixel 2 and I've been using it to upload Instagram Videos, Stories, and IGTV uploads since October of 2018. So it seems like it may be an issue with how the iPhone is handling the video. At least from the limited anecdotal evidence present in this thread.

I know Instagram is picky about the file size being uploaded (for non-IGTV uploads). I try to keep mine below 60MBs maximum, however you seem to have been doing that already by the export settings you posted previously.

Y

yellowone619

Participant

I’ve been having the same issue for a while and I thought it was because I bought the new iPhone or the iOS was having a problem but Icenhad the same issue. My desktop and laptop are up to date on premiere cc 2019 but what’s crazy is that one of them works and the other one doesn’t which is the desktop export not working. I brought my export from the desktop to my laptop and tried to make an export of the same export and whatever encoding it was made it work. Maybe re installing the entire software might work I’ll try that when I get a chance

Kevin J. Monahan Jr.

Community Manager

YellowOne,

Did you ever get a solve for this one?

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

MarcoGTZAuthor

Participating Frequently

I HAVE AN UPDATE AND TEMPORARY FIX FOR IG ONLY:

I found this video, that explains how to do a little trick to be able to post exports from Premier Pro. Unfortunately it doesn't get to the actual issue of what's going on with the exports out of premier pro.

We'll try again once there's a better connection instagram fix 2018 - YouTube

This only fixes, being able to post. But I hope Adobe can get to the bottom of this and solve the export errors. I still cannot upload to Facebook, or send in iMessage. It seems to cause issues on mobile.

Kevin J. Monahan Jr.

Community Manager

marcogtz,

Have not heard of any issues like this yet. In my own experience, problems like this are usually due to your network and/or your mobile device. Try troubleshooting along those lines.

Let us know any progress you make.

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

MarcoGTZAuthor

Participating Frequently

Hi Kevin,

Thank you for your fast response.

How can the network be affecting my exports?

So, I have tried a different network, with the same result.

Furthermore, it ONLY occurs with files I have exported since last night, through today.

For example, other files I have exported previous days, I can successfully upload them to instagram, facebook and send in iPhone on my home network or any other.

And, I'm at a local coffee shop now, on their network and the same recent exports will not upload and it says, check "network" issue. BUT, when I upload a file not exported recently, it uploads fine.

***EDIT***

So I just exported a movie from Premier at my local coffee shop, on the network (i still don't see how it affects exports)

I got the same issue.... it won't upload, or send in text

Here is my export settings

the same I have been using frequently almost everyday with no issue:

I am positive it is a premier issue with the exports. It ONLY happens with the recent exports since yesterday WITH NO OTHER FILES.

Maybe some metadata? I don't understand what changed. I have changed nothing in my process.

Kevin J. Monahan Jr.

Community Manager

MarcoGTZ,

Your sequence settings are incorrect. You need to export at 1080 x 1920. Try it. Works for me! EVERY time. ;-)

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio

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