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N
narko.g
Participant
January 28, 2025
Answered

My original video file go corrupted while trying to export an edited version of it.

  • January 28, 2025
  • 1 reply
  • 1111 views

I really need some help here.  I had just finished editing this yesterday and tried exporting it but then it just suddenly stopped and shut down premiere pro, I opened it back up thinking it was just my laptop then I tried exporting it again but this time there was an error that wouldn't let it export. I saw that my footage was missing and wouldn't play (mind you there are snippets of audio and other clips that would play just not the main footage), So I went into my file explorer to see what the problem was and got this error code trying to play the video:

0xc00d36c4

 

as well as this message:

We cannot open file.mp4. This may be because the file type is unsupported, the extension is incorrect, or the file is corrupted. 

 

Ive tried just about everything to restore it but can't seem to find anything that'll work unless I pay and even then I don't trust it. 

 

The Image link will show you the properties details which are missing and If I can edit them or copy another recording and paste them onto this. I know the exact length of the video so i just need to copy the rest from another recording I have used.

 

please help. 

 

 

    Correct answer narko.g

    Yes, the project does still open but its just missing the main footage I was gonna use for my video. I do keep my recordings in a external hard drive and I only unplugged it before I tried exporting it because premiere pro couldn't locate the footage. Unfortunately I don't have any backup because I didn't think about how my footage could get corrupted

    1 reply

    caroline_edits
    Community Manager
    caroline_editsCommunity Manager
    Community Manager
    January 29, 2025

    Hey Narko, so sorry to see this. I've lost footage from a shoot before too, it's brutal. To make sure I'm understanding correctly – does your Premiere Pro project open?

     

    Did anything happen while you were exporting, like an external hard drive coming unplugged?

     

    Do you have a backup of the video files on your memory card or phone?

     

    Let us know,

    Caroline

      N
      narko.gAuthorCorrect answer
      Participant
      January 29, 2025

      Yes, the project does still open but its just missing the main footage I was gonna use for my video. I do keep my recordings in a external hard drive and I only unplugged it before I tried exporting it because premiere pro couldn't locate the footage. Unfortunately I don't have any backup because I didn't think about how my footage could get corrupted

      Peru Bob
      Community Expert
      Peru BobCommunity Expert
      Community Expert
      January 30, 2025

      Try copying the media to an internal drive.

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