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diego 2701
Participating Frequently
February 16, 2022
Question

My PC completely shuts down and restarts when I export

  • February 16, 2022
  • 2 replies
  • 823 views

Everytime I export a long, hard edited project (4k with a bunch of effects and layers), premiere decides to become unresponsive halfway through the export process. It completely becomes unresponsive and shuts down and restarts my computer. I have done troubleshooting such as restarting computer, updating graphics cards and drives, updating everything, but the problem still persists. I got a very powerful PC in order to minimize my time usage on premiere pro, but problems like this keep happening.

 

My specs:

GPU: MSI 3090

CPU: AMD 5900x

RAM: 64GB

SSD(s): samsung 970 2tb

PSU: be quiet! Straight power 11 1000w platinum psu

Motherboard: msi x570 tomahawk

cooling systems consist of a a 3 fan aio and other fans

This topic has been closed for replies.

2 replies

Kevin J. Monahan Jr.
Community Manager
Kevin J. Monahan Jr.Community Manager
Community Manager
February 17, 2022

Diego,

Seems like you have decent cooling but see if you can monitor the heat inside your case. You may be overheating. Sure sounds like it.

 

Thanks,
Kevin

Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    D
    diego 2701Author
    Participating Frequently
    February 17, 2022

    When I render and export, my temperatures are consistent at 50-60 C. However, it still shuts off.

    A
    Andy 1968
    Inspiring
    February 17, 2022

    I thought Keven was on the right track but 60% Celsius is OK. Having said that perhaps you can flash the BIOS. 

    R Neil Haugen
    R Neil Haugen
    Legend
    February 17, 2022

    Let's sort this out bit by bit. Troubleshooing 101.

     

    What's the media? What created it, framesize/rate, and format codec? How many video tracks in use across the seqeunce?

     

    What effects are you using? How many are on video clips, and are any on adjustment layers? Is there a lot of transforms or other size changes, or time-ramping?

     

    I do know that frequently there are best practices for working with heavy effects projects. Such effects as say Warp stabilizer and Lumetri on a clip, and time-ramped, can cause issues. So in that case, maybe applying Warp, nesting the clip, and then Lumetri/ramp may sort it out. Although if there's much Warp involved, I tend to get the Warp where I want it, and do a full render & replace before going on with other effects.

     

    Neil

    Everyone's mileage always varies ...
      D
      diego 2701Author
      Participating Frequently
      February 17, 2022

      The sequence is 4k-24fps, there are about 100 video clips in total throughout the project. I used two cameras one recorded in 4k-60 fps and the other in 1080-60 fps. They are both interpreted into 24fps. They are h.264 mp4. I did use many effects such as warp stabilizer, lumetri, time ramps. I used some overlays too such as lens VFX but those shouldn't have many effects since they are essentially just stock video clips i can slap on over the actual footage. However, for the sake of it, those are in Quicktime Mov and are Apple ProRes 422 LT. 

       

      This occurrence only happens with heavily loaded projects, but I want to use the most out of my pc without worrying about it shutting off. Is this a hardware issue that I should seek a professional computer analyst or is it more of a software issue with heavily loaded projects? Haven't found much on the internet about similar problems like this.

      A
      Andy 1968
      Inspiring
      February 17, 2022

      Some projects render and export without a problem, but many heavy load projects will shut my pc off. 


      A well built PC should not shutdown while rendering. They might thermal throttle if the CPU or GPU is to hot. I would update the BIOS. 

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