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matsc12270844
Known Participant
February 8, 2020
Answered

My Premiere Pro crashes every time I try and import a MP4 file?

  • February 8, 2020
  • 9 replies
  • 9994 views

Im a new user of Premiere Pro and I have Premiere 2020 ver.14.01, im on a pretty strong PC (Intel Core i7-7700K CPU 24.20 GHz 4.20 GHZ, 16 GB RAM) with Windows 10 Pro 64bit ver. 1903, graphics card is a Nvidia GeForce GTX 1070.

I have no trouble to start up the ptogram or even use the Learning section and using those media files for editing, but every time I try and start a own project the program will freeze when im trying to import a MP4 file. Ive tried to import by double clicking the import media section, I tried to right click-import on the file in the media section, I tried to drag the file directlt to timeline, source monitor window and everywhere else and it just freezes.

 

Can someone please help?

    This topic has been closed for replies.
    Correct answer jasonvp

    This is a known bug within the newest versions of Premiere Pro, introduced sometime in early 2019.  Long-GOP formats such as h.264 will lock Premiere up on import in a lot of cases.  Files produced by OBS Studio are one example.  The file WILL import ... eventually.  You'll just have to wait for one of your processor cores to finish processing it.  While you wait, Premiere will go "Not Responding".  But, it is processing and is importing.

     

    The longer the files, and the slower the processor, the longer this will take.  Adobe knows about the bug; they've reproduced it internally.  No ETA on a fix.

    9 replies

    C
    codyturk
    Participating Frequently
    October 30, 2024

    Just ran into this issue and found this thread through Google.

     

    My solution was to use VLC (free) and not OBS to remux my recording.

     

    1. Open VLC
    2. Click Meda > Convert / Save (Ctrl + R)
    3. Add your recording
    4. Drop-down menu (Next to cancel button) select "Convert/Save".
    5. This really depends on your needs. But select "H.264 + MP3 (MP4)"
                 - Click the cog wheel to fine tune your settings.

    6. Select destination and click start.

    R
    raffi_8561
    Participant
    October 23, 2024

    I had the exact same problem that came out of nowhere, but fortunately, I solved it by simply switching to another project. I just copied all my work and moved it to a different project, and the error disappeared. The bug might have remained in the previous project, but for now, the bug is gone.

    R
    ryan5CF5
    Participating Frequently
    December 15, 2020

    LEAVE THE PROGRAM. 2020 and 2021 ARE THE WORST IVE EVEN SAW. I JUST SWITCH TO FPC AND IM ABOUT TO BUY DR

    Jeff Bellune
    Jeff Bellune
    Legend
    December 15, 2020

    Would you like some help with Pr or are you really abandoning Pr and switching to FCP or Resolve?

     

    Are you having the same problem as the OP: hangs when you import VFR footage? Or are you doing other things when Pr crashes? 

    oliverh63763482
    oliverh63763482
    Inspiring
    March 10, 2020

    Just want to say, there are a lot of OBS + Premiere users who are getting this issue and are being helped by forum users to try and fix it because people dont know that it's actually a bug currently. Example : Premiere keeps crashing on import post = have you cleared your cache? try reinstalling premiere ect.
    This needs to be a noted bug somewhere so people dont keep filling up the forum. Thank you @jasonvp for this, very helpful! 

    R
    ryan5CF5
    Participating Frequently
    December 15, 2020

    None of that is going to help. The program is the biggest waste of time. i spent over 2 weeks now trying everything. one crash after another. Im working with 1280x720 lowest grade proxy files you can make and still cant keep it running for more then 10 minutes

    jasonvp
    jasonvpCorrect answer
    Inspiring
    February 14, 2020

    This is a known bug within the newest versions of Premiere Pro, introduced sometime in early 2019.  Long-GOP formats such as h.264 will lock Premiere up on import in a lot of cases.  Files produced by OBS Studio are one example.  The file WILL import ... eventually.  You'll just have to wait for one of your processor cores to finish processing it.  While you wait, Premiere will go "Not Responding".  But, it is processing and is importing.

     

    The longer the files, and the slower the processor, the longer this will take.  Adobe knows about the bug; they've reproduced it internally.  No ETA on a fix.

      M
      matsc12270844Author
      Known Participant
      February 17, 2020

      Thanks buddy,

       

      It seems correct. If I leave it for a very long time Premiere will eventually "un-freeze". The freezing also accurs when I try and render the video, but usually it fixes itself as well.

      Is there something I can do to approve the situation (how do you guys work around this bug)? Exept of course spending money on a monster computer or just work with really small files, which isnt really an option.

       

      I have adjusted the settings in Premiere so it will get the most power from my memorys and my CPU´s, and I have done all the resets spoken of in the video above.

       

      Is there some way to improve the effects of this bug?

      jasonvp
      jasonvp
      Inspiring
      February 17, 2020

      There's nothing you can do in Premiere that will fix this bug.  There are no settings to change, no caches to reset, etc.  All of the usual tutorials and videos and whatnot don't apply to this problem.  It's code related; something accidentally introduced into Premiere back in early 2019, and isn't fixed yet.

       

      You have a few options:

      • Live with it.  As you found, the files will ultimately import.  The bug involved causes Premiere to send only one of your CPU cores to 100% while the import is happening.  The rest are untouched.  So you're basically waiting for one core to complete the import.
      • Transcode to something other than h.264 after you've recorded your game play.  Lots of CODECs you can use and choose from; Handbrake on the PC is probably helpful here.
      • Transcode from h.264-->h.264 in Handbrake.  I can NOT confirm this will work properly on the PC; it doesn't work properly on the Mac.  The Mac Handbrake version is ... not really usable.  But the PC version may be.  The goal here is to write an identical h.264 file out that Premiere will work with.  Same resolution, same frame rate (CFR), same bit rate, etc.  Something OBS does to the h.264 files is poison to Premiere, but Handbrake may be able to fix it.  You'll have to test it out.
      • Use Resolve to edit your game play footage vs Premiere.

       

        M
        matsc12270844Author
        Known Participant
        February 11, 2020

        I have tries all the resets of workspace and such, I have done all the tips from this video (deleting cashe files etc) How to STOP Premiere From Crashing! | The ULTIMATE ONE STOP GUIDE

         

        https://youtu.be/CFZfLSCset0 

        I use around 6-7 GB MP4 files recorded with either OBS Studio or Geforce Experience.

         

         
         

         

         

        John T Smith
        Community Expert
        John T SmithCommunity Expert
        Community Expert
        February 8, 2020

        MP4 is a wrapper, what is inside YOUR wrapper - Exactly what is INSIDE the video you are editing?
        Report back with the codec details of your file, use the program below
        Free program to get file information for PC/Mac http://mediaarea.net/en/MediaInfo/Download
        - when you analyze your file in MediaInfo and post a screen shot in the forum, do so in TREE view

         

        Does your video use a Variable Frame Rate? See https://community.adobe.com/t5/Premiere-Pro/Variable-frame-rate-video-with-Premiere-Pro/td-p/4601935
        If yes, use https://handbrake.fr/ open source transcoder/converter to convert to Constant Frame Rate

        M
        matsc12270844Author
        Known Participant
        February 14, 2020

        Can you see on the image below if there is something wrong with the MP4 file?

        Peru Bob
        Community Expert
        Peru BobCommunity Expert
        Community Expert
        February 8, 2020

        Try resetting the preferences:
        https://community.adobe.com/t5/Premiere-Pro/FAQ-How-to-reset-trash-preferences-in-Premiere-Pro/td-p/8236158

        If that doesn't work, try resetting the Workspaces:
        Reset a workspace
        Reset the current workspace to return to its original, saved layout of panels.
        1. Do one of the following:
        • Click the Workspace menu icon and select Reset to Saved Layout.
        • Choose Window > Workspace > Reset to Saved Layout.
        from here:
        https://helpx.adobe.com/premiere-pro/using/workspaces.html

        If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site.

        A
        Anonymous
        February 8, 2020

        Moving thread to the Premiere Pro forum

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