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baileya1998
Participant
July 2, 2018
Question

My Project disappeared!!

  • July 2, 2018
  • 20 replies
  • 80322 views

My project disappeared from Premiere Pro! I have been working on the same project every night for a week. When I went to go open it up in premiere it was gone? I've looked in all my files no where to be found. The last project says opened 4 days ago but I was on premiere less then 24 hours ago.. What happened? How can I get my work back?

20 replies

Participant
November 5, 2020

Hi,
I am new to premeir pro and I have been working on my project since 8 days and I used to open the project from last saved, now today when I opened my last save it was all empty and I don't remember where I saved my project location (it is definetly not in user account as I read in the replies above) 

Please hep me.

Participant
January 27, 2021

This just happened to me, lucky that prem was open as I could save it again but WOW that's an insane bug.

And to the people on here that keep replying with very condescending tones, this is not helping figure this out in any way.

And when they mention backups. It deleted all of them that were in the same folder, I often save multiple project versions if I need to use a plug-in that might corrupt it etc, it wiped all of those and all the autosaves from the folder.

 

You cant expect general working practice for anyone to back up in two locations every 10 minutes so please stop suggesting that to the poor people that have lost lots of work due to a serious error in the program.

 

I'm currently going through other project folders to check if they are wiped also but this is 100% a very real issue that needs looking into urgently!

 

Windows 10

PP 14.3.2

Participating Frequently
January 28, 2021
Thanks for the awesome addition to this conversation! Yeah, I got pretty
jacked when this happened, and didn't love some of the less helpful help I
received, but I did sincerely appreciate some of the more helpful help.
Gotta take the good with the bad! Ugh, I hate that I sound like a cliché.
🙂
Participant
October 28, 2020

This keeps happening to me. I've got loads of backups, autosaves, etc but for some reason whenever I open the most recent piece of work it reverts to a much older saved state.

I've got the MP4 files as acccessible "completed" backups but its incredibly annoying if I want to go back and tweak certain effects in the timeline.

Why this keeps happening I have not a clue.

Participant
October 28, 2020

"Completed" as in I export a piece of the timeline to edit further.

Participant
October 28, 2020

Right then, finally dug through all my autosaves. And found a folder in a folder. When I opened this project it still reverted the timeline back to a much older on so within the media browser I opened the project again, clicking the "ingest" box which opened it as an editable timeline.

 

Hope this could help someone?

Participant
September 9, 2020

I just had this happened to me. At the end of the working day, I saved the project as how I usually would, then closed all Adobe programs (had AE and AME open too) before shutting down the computer then the network server that the files are all located in. Our projects are set up with its own Master folder and has its respective Adobe Autosave folders in it. The next day, the current project file is gone. No where to be found. No trace of it in Adobe's recent project list. Did a PC search, both through date and name with no success. It is as if the project file never existed but all the Autosaves are still intact. My work progress is unaffected because of this, but it seems that some people had their autosaves disappeared too.

 

Here's what I'm running on

Adobe PP 13.1.5 

macOS Mojave

3.1GHz Intel Core i5

40GB 2667 MHz DDR4

Radeon Pro 575X 4GB

 

Although I am unaffected this time, I am worried that my Autosaves would disappear as well the next time. We work with tight deadlines and cannot afford to restart projects from scratch. Our network server is set up that if a file is deleted from the server the connected computer instead of host, it will forever be gone. It will not be in any of the computers' trash. This is scary stuff. Although the general consensus is that PP does not delete files, I think it is a very likely possibility if there are that many people facing the same issue. We already know that PP was deleting media files in previous versions.

 

Some users suggested that it may be caused by the media cache settings. Here's my settings. All settings have not been changed from the default. 

Participating Frequently
August 18, 2020

I have completely lost a brand new project. I put about 2 hours into it. Not the most amount of time, but still, I'd rather not redo everything. Of course I have now spent almost as much time reading this very aggravating thread only to find zero help. I have done searches upon searches on all my drives. No trace. But my computer’s search function has been quirky lately, so I pressed on.

 

I experienced it as odd that when I specified the save-to folder upon creating the project, the project file did not show up where I put it. I couldn't find it anywhere else, either, but it was in my “recent projects” cue, and I could quit the program and restart it and still find it, so I figured it had to be somewhere! I decided that maybe it would show up after I saved it? Or closed PP? I've never encountered this with any software before, and I've been using computers for longer than I haven’t been using computers, so I had no reason to suspect the file would simply cease to exist upon closing. Ironically, the project is called, "Issues" and that is what I'm having!

 

Here's what has happened so far. I created the project, closed the project, couldn't find the project, went to open recent projects, it was in the cue, I did some work, exported a rough edit. closed the project, still on the cue, not findable anywhere on my entire system, ejected the external hard drive it was supposed to be on. Looked in the recent project cue. No sign of the project. Rebooted the drive. Project is no longer in the cue. Quit PP. Restarted PP. Project is nowhere to be found. It’s not in the recent files list or anywhere for that matter. There are no auto-saves of this file in the known universe from what I can tell.

 

I use AND PAY FOR the cloud version 13.5 b/c I still use Mojave and not Catalina. When I tried opening 14 on my mac the program locked up immediately. So, using PP as I Always have, I created a new project, imported files, made multiclips, exported movies, saved the file multiple times. Saw the auto-save kick in multiple times. Everything was basically normal. BUT...now it's just GONE! 

 

And the woman, Ann, who works for Adobe? Sorry, I know we're supposed to be nice, but she is super condescending. Super unhelpful. Super presumptuous. Hopefully she's been reprimanded, retrained and/or fired. R Neil isn’t much nicer, but at least he attempts to offer real solutions

 

To the techs at Adobe, stop being defensive and consider that maybe, just maybe, if 40 experienced people have lost their projects, there could be a problem with your product!

Jeff Bugbee
Community Expert
Community Expert
August 18, 2020

Ann doesn't work for Adobe. Neither does Neil. Neither do any users you see with "ACP" in their name. We're all volunteers. People who have provided useful information time and time again. This is a community forum.

 

As to your problem: Premiere doesn't delete project files. It never has. Sure, sometimes autosaves haven't always worked correctly, but regardless, the project file should be where you choose to save it. The default project location is Documents/Adobe/Premiere Pro/(Your version number). Make sure you look through all the version numbers.

 

As I'm sure you know, if you saved a file to X location, and you look in X location and it's not there, please don't assume "oh it's saved somewhere" and carry on, assuming Premiere is going to file manage for you. It sounds like you saved the file elsewhere (on accident or what-have-you), somehow reset your Premiere preferences (which clears the recent projects list) and now can't find the project. In a new Finder window, please do the following search: hopefully, this can find ALL Premiere projects, you can sort by date to find the most recent. Perhaps you named it differently

 

Participating Frequently
August 18, 2020

Hi Jeff,

 

Thank you, sincerely, for the thoughtful and informative response. Thank you also for clarifying that the people I found unhelpful do not work for Adobe. Regardless of how helpful they've been in the past, making someone feel stupid, even if they are stupid (and many of us are not) is never helpful. I was not the only person to remark that Ann was being a bit dismissive. To be clear, I am not accusing you of being rude or unhelpful or anything negative. I am thanking you.

 

As for the search you suggested, I did that before you suggested it and I did it again after you suggested it. The results were a resounding zero.

 

I am very clear that I saved the file and I am clear on the location and I am clear that it is not there, or anywhere. There are no auto saves under this name. There are no Render files under this name and there is no project file under this name. There is literally no trace that the project ever existed, apart from the fact that I was able to successfully export versions of the finished product, which was only a rough cut, so I will need to start again.

 

I was really hoping there would be a solution to this, but unfortunately this is just something crappy that happened and it happened to me, as well as (it appears) to a bunch of other people. Maybe they fixed this in V14? Hopefully, but I guess they can only fix a problem if they acknowledge the problem exists.

 

Thank you for taking the time to reply and if anyone has any other thoughts, I'm all ears/eyes. I even went into the CC cloud and looked everywhere in my account. Bupkiss. So annoying.

Participant
June 18, 2020

My one single most recentl;y worked on project disappeared on me, and I searched and restarted with no luck..., I updated Premiere Pro and it appeared once again. Very interesting.

gabidoll
Participating Frequently
March 21, 2020

Ok! I found mine under Documents > Adobe > Premiere Pro > 14.0 > Adobe Premiere Pro Auto-Save.
Thank goodness.

Participant
April 25, 2020

This helped me!! Thanks, couldn't find a file I was working on last night but that got it right back up!! 

JoBrakCBS
Participant
November 20, 2019

Hi something similar just happened to me. One specific project I was working on before switching to from MAC to PC. I had double backed up my project files for the move. This particular project was something I finished before the move but  now a request has come up and need to refer back to this project. It's not in my backup files or any auto save files that I transferred to the PC. I  go to my Mac to see maybe I missed saving it on my back up drive. I see NO TRACE of this project except for video preview files in the Cache folders. How could a specific project and its' auto save files just disappear while other project files I had worked on around the same time as this one are still in tact??

 

Is there a back end way to find what happened ? Log or task manager on the Mac?

davep34186800
Participant
August 14, 2019

This is an absolute abomination. My entire project - has disappeared. This is my first time using Premiere for a large project being a mostly avid editor and this is exactly the kind of reason why I will continue to be an avid editor. Where is the answer Adobe? Project gone. Autosaves gone. It's an utter disgrace.

Participant
August 14, 2019

I feel your pain bro!

--

Joe Sobalo Jr

[personal info deleted by mod]

Participant
July 11, 2019

I just had a project disappear. Vanished. Poof, gone. Spent an hour searching. The folder is ther with all my AE graphics and footage but the .prproj files are not on my PC. I searched everything. Auto save dates are showing like the past 3 weeks I haven't shown up for work. Crazy.

Inspiring
May 27, 2019

I had This happen to me just 3 days ago. My premiere pro app disappeared. Here is the story. Because I could not open a PP file that was sent to me, I had to update to the latest version. I thought this was odd since the person sending me the file also had PP 2019. But I did not have the latest (same) version.  However what happened was as I was updating the app to the latest version I canceled the update because I read that it could cause problems with the  PP files on my computer. Presto the app disappeared.   So I had to reload the update and presto the app was back on again  My files were not affected.