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josefinap39484608
Participant
August 19, 2018
Question

My project shut down and I lost my progress!

  • August 19, 2018
  • 4 replies
  • 2093 views

So I was working on a video in Premiere Pro when it suddenly closed down, no warning at all. When I re-opened the project it was several stages before. I'm not really sure if I saved it before that but in the support forum it said that the program saves copies of that project every fifteen minutes, so I want to know if and how can I get my project back

    This topic has been closed for replies.

    4 replies

    H
    Harrison2998625142ci
    Participant
    September 16, 2024

    Premier Pro just randomly crashed, out of the blue. Plenty of disk space, so it's an Adobe issue. Computer was running fine. I was okay with it crashing, and went to return to the auto save files to get the auto save that saved litirally 1-2 minutes ealier, big deal right? Turns out it was. As adobe interrupting me every 5 seconds with auto saves was actually for nothing, as there was NONE THERE. Not a trace of any. Thanks a lot Adobe, . Sick of the crap.

    [Profanity removed by moderator]

    C
    Community Expert
    Carlos ZiadeCommunity Expert
    Community Expert
    August 19, 2018

    More info needed :

    01. Share your System Specs please

    02. What were you exactly doing ? Didn't a message appear to send the error report ?

    03. What type of video files are you working with ?

    04. Any other tasks were running while Premiere Pro was running ?

    05. Which version of Premiere are you working on ?

    06. Do you have all your GPU drivers up to date ?

    07. If it is the latest Premiere update, did you check if your CPU is 7th Generation and up ?

    08. Are you frequently cleaning your Media Cache ?

    09. Were you using any plugins when the crash happened ?

    10. Any other tasks in the background like a screen recording or OBS or such stuff while sharing live screen ?

    E
    excited_Genie16B8
    Legend
    August 19, 2018

    Instant Auto Save – Adobe video & audio apps

    R
    rodneyb56060189
    Legend
    August 19, 2018

    unfortunately, PPro has a notorious reputation, for many many years, to crash on users. The specifics are obviously a mystique or they would have been fixed long before now. In part it is trying to run the program on a gazillion different computer "platforms" with a gazillion different hardware and OS things.

    Over the years it has been, and still IS, the practice for users who really depend on what they are working on to be finalized (exported), to routinely SAVE THE PROJECT MANUALLY. ALSO SAVE AS ( and give it a new name (usually a number or letter ). For example, project 1 becomes project 1A.  AND ALSO to SAVE AS A COPY right AFTER you SAVE AS.  That way the current stuff is also backed up as a copy ( an extra layer of protection).

    These files take up NO significant space on your drive. It's just a matter of training yourself to do saves manually after you make an hours worth of editing work, or some very significant CHANGES re: transitions, effects, etc.

    Sorry, but that's the truth and you can't depend on auto saves.

    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    August 19, 2018

    You have to look for the auto-saves which is in your project folder.

    Also make a habit of making a Save A Copy to a different drive every so often.

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