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Question

My projects intermittently freeze (every 5 seconds or so). Need help!

Forum|Forum|7 years ago
November 21, 2018
3 replies
981 views

I have been having this issue for the last couple of months. No matter how small the project (photos only) or big, there comes a point (within minutes) where the premiere simply freezes (can't click, can't do anything) then returns to normal. It does this, non-stop. I'm able, if ridiculously patient, to wait, then work, then wait, then work, then wait, then... you get the point. But as a professional, this is absolutely inconceivable.

If I start a new project, though, with nothing in it, everything is fine. It's only once I start adding. I now need to create a new project, import the previous project inside, and begin editing (which helps sort of temporarily) then bam -- everything gets worse. And I repeat. This is NOT a solution.

I've talked to a Premiere staff, who couldn't figure it out, escalated the ticket, but I did not get a return call. It happened on my previous machine, which is better than the current one I'm using now (just bought a month ago).

Here are the specs: AMD Ryzen Threadripper 1950x 16-Core 3.40 Ghz32.GB RAM 3200 MHZ

BOOT DRIVE SSD 250GB (232GB free)

1TB DRIVE (Premiere here; 932 GB Free)

This topic has been closed for replies.

Mo Moolla

Legend

Jamie hi

I noticed something very interesting in your opening post. The OS is on a 245gig SSD and Premiere is installed on a separate 1TB drive?

May I ask why Premiere is installed on another drive?

In my opinion I am seeing issues at this juncture.

Heres something I would recommend.

Disconnect the 1TB. Install PP on the SSD which your OS is on, and tell me if this solves the issue.

Mo

JamieSanAuthor

Participating Frequently

Hi Mo,

Thank you for taking the time.

I have Premiere itself on the SSD, and then keep all the files connected to my projects (and read/writing of scratch disks, etc) separately on my 1TB drive, as there is more space.

I feel this is a common workflow, no? Could this still be causing problems? I could make all the scratch disks that same as where premiere is...

What do you advise? Still disconnect the 1TB and put all scratch disks + premiere on the SSD and try that? (and maybe vice versa?)

Thanks again tonnes.

JamieSanAuthor

Participating Frequently

Update: I tried moving my media cache and my scratch discs to my SSD (Where Premiere is) and I received the following message:

I have never seen this before, and makes me wonder: could this be causing some sort of background issue? Again, as of now, Premiere is on my SSD, everything else project-related is on my 1TB drive, which has no issues with permissions/read+writing.

*Note: Premiere enables me to select my desktop (also on my SSD) for media cache and scratch discs, though. So confusing.

I'm running Premiere V13.0

gerikp

Community Expert

I've never encountered this before but I wonder if there's something going on perhaps with your Auto Save? Since it can be set to save your projects at regular intervals. Or perhaps you have another service robbing resources from Premiere Pro like maybe Dropbox syncing for instance. Or even maybe something going on with folder permissions somewhere.

JamieSanAuthor

Participating Frequently

Interesting insights. I think you must be on the right trail, because the very same thing happened with my previous cpu which is basically the same as this (albeit more RAM 64gb). I've tried everything... permissions, could be interesting. I'll check Auto Save but haven't tinkered with that at all. Something is DEFINITELY robbing resources.

Could there be any conflict with having, say, Premiere on my SSD and the files/scratch disks elsewhere on a different drive? Shouldn't be but.. this is robbing me of efficiency (and therefore money, because I can't deliver to clients on a timely basis)

JamieSanAuthor

Participating Frequently

It's basically like every 5 seconds Premiere is "not responding" in the background.

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