Inspiring

Question

New Premiere update buggy! Renders have glitched frames.

Forum|Forum|7 years ago
April 25, 2019
7 replies
3932 views

I cant trust anything I see in the new update. I render something and it has 2-3 glitches in it. Maybe it played fine in the playback window. Or It will have the same glitches in the playback window but renders fine. Usually I have to render 2-3 times and render little small parts in order to get a clean render of a 3 minute video. And I have to watch the renders over and over. Just buggy! Also it seems like Media encoder is taking forever now. I uninstalled and reinstalled and it got better like the old version for 3 renders but then it was back to a 6 hour render for a 2 minute video. I have latest video card driver. During this problem I updated to new Nvidea creative driver and didnt matter. Newest windows install.

Windows 10 Home 64bit. 10.0 build 17763

Alienware Aurora R5

Intel Cor i7-6700 @ 3.4ghz

32Ram

DirectX 12

Geforce GTX 1070 with latest drivers.

This topic has been closed for replies.

R

rosiher.sibaja

Participant

I was having the same issue, I uninstalled the update and went back to the older version, that fixed it for me. I heard that changing from using Mercury (CUDA) to Software Only might also work, but I feel like that would just slow down my workflow.

J

John V Knowles

Community Expert

Switching to "Software Only" takes the GPU completely out of the equation, and that will eliminate any glitches in the renders. But it will take longer because you've got no acceleration.

-------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id

mandolinistaAuthor

Inspiring

Just updated Premiere. Moved my files around and my cache around to different drives. Still with the problem in new update. I just go back to last version and all problems are solved but any fixes for this yet? Any one else had this occur?

J

John V Knowles

Community Expert

So the issue is only with CC19 (even the latest version)?

You mentioned that Software Only acceleration worked for you, correct? That would indicate this is a GPU issue. Not sure why it was okay under CC18 though, as I assume the GFX card didn't change, right? Are your GPU drivers all fully up to date?

FYI, when I've had glitches in my renders in the past it was due to overheating; been using the Mac Pro trashcans and they're notorious for this GPU issue. If I get them cooled down I keep trying renders until it's free of glitches – then export using "Use Previews" checked. I know that doesn't solve your problem though...

JVK

-------------------------------------------------------------------------JVK | Editor/Designer/Software Instructor. Pr, Ae, Ch, Ps, Ai, Id

mandolinistaAuthor

Inspiring

I have the updated Driver for my NVidia GTX 1070. Software only works. I am using H.264 files from a Sony A7RIII. Yes the only issue is with CC19 the latest 13.1.4 i believe. If I go back to the 2019 13.1.3 or maybe it is 13.0.3 it works fine. Whatever the June version was is what doesnt work.

J

juliom75698023

Participating Frequently

I switched the "video rendering and playback" to Mercury Playback Engine software only, like someone mentioned, and it worked!! YAY

Now waiting for Adobe to fix the other smaller less important bugs now, HEHEE

mandolinistaAuthor

Inspiring

FYI here is a screenshot of the glitch problem. This is zoomed in but it is weird glitched lines like this usually. for 1 frame at a time, several times per render or playback.

Christian.Z

Community Expert

This prove my suspicions that it is a reading problem. PP is having troubles reading the files, either from the cache or from the files themselves.

Let's try to make sure, that this indeed is the issue, and then we move into solving it.

1- Try to move the cache folder to the server (same storage where the media lives)

2- Try to move the media to anywhere else than the server (either on an internal hard-drive or an external one with at least 3.0)

Again, none of those are a solution, but rather to understand better the problem is happening at what level.

mandolinistaAuthor

Inspiring

Yes i tried different drives too. When I did that it got way worse for some reason even though it was on a internal SSD drive. I also remade the project in a new PP file still nothing

The only thing I have gotten to work a bit is I did a clean install of media encoder, premiere, and the cc app. The renders I did after were good. It still glitched in the playback window a few times but I finally got a couple good renders. I dont know if it was luck bc of the playback glitches persisting. Still dont feel like I can trust it.

Christian.Z

Community Expert

Everytime you export. Do the glitches appear in the same spot? or is it a different spot everytime?

J

juliom75698023

Participating Frequently

yes sir, everytime, and each time it will be in a different place

J

juliom75698023

Participating Frequently

I have been having the same issue since I upgraded to 2019. It is def not due to any affects or transitions.

When I tracked down where the error is happening it is literally in the middle of a video file, mind you i strictly work with apple prores files.

I got super excite when I noticed another update (13.1.2) this morning!! but nothing!!

Maybe we will get lucky with 13.1.3!!

HELP!!

mandolinistaAuthor

Inspiring

Also, these render issues are all basic H.264 renders. And the Media Encoder slowness will be like 6 hours for a 2 pass H.264 render if I send something to Media Encoder, however if I just export it straight from premiere pro it would be faster like 45 minutes. The glitches persist either way!

yenaphe

Inspiring

Hi,

could you post some screenshots of the glitches ?

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