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Deaf_Guy
Deaf_Guy
Inspiring
December 26, 2019
Answered

No audio is coming out of my laptop - Audio Hardware is saying Not Working in Premiere Pro[Win10]

  • December 26, 2019
  • 3 replies
  • 1750 views

I just signed back up to work on tasks with Premiere. I updated the software to PP Pro and immediately ran into a problem with the audio. No audio at all comes out of my sytem into either headphones or speakers to monitor. I put bars and tone on timeline just to confirm and that also does not work. And yes, the audio works fine when I play it normally out of Premiere.

I have a WIN 10 Inspiron 15 5000 series laptop. When I went into audio hardware, this is what I'm seeing:



Evidently the Realtek is not working based on the above. Does anyone know the fix to get this thing working?


Thanks.

 

Title edited by mod

This topic has been closed for replies.
Correct answer Kartika Rawat

Hi there!

Thank you for reaching out. I understand that Audio Hardware is not configured properly in Premiere Pro.

You may switch Default Input to No Input then test the audio

Let us know if it works

Best,

Kartika

 

 

 

3 replies

D
Diana doe
Participant
April 27, 2020

Hi, i tried this solution but it still don't work out for me 😞 the output (my speaker) is still not working. Please help me!

Kartika Rawat
Community Manager
Kartika RawatCommunity ManagerCorrect answer
Community Manager
December 26, 2019

Hi there!

Thank you for reaching out. I understand that Audio Hardware is not configured properly in Premiere Pro.

You may switch Default Input to No Input then test the audio

Let us know if it works

Best,

Kartika

 

 

 

    Deaf_Guy
    Deaf_GuyAuthor
    Inspiring
    December 26, 2019

    OMG thanks!That fixed it. Really appreciate it!

      Kartika Rawat
      Community Manager
      Kartika RawatCommunity Manager
      Community Manager
      December 27, 2019

      Happy to help 🙂

      Deaf_Guy
      Deaf_GuyAuthor
      Inspiring
      December 26, 2019

      UPDATE TO MY FIRST POST ABOVE:

      When I first posted this, the device class only had one choice and that was MME. Then for some reason, the class somehow added another choice and that is ASIO. So I selected this because my research showed that this could possibly fix my problem. When I selected it, Premiere warned me this could affect timeline and other performance. I went ahead and clicked OK and now I cannot get the timeline head to play at all. When I hit spacebar or click the play button in the monitor, nothing happens. It's like it's frozen. I tried rebooting the computer. So I switched back to MME and that does not solve the problem.

      I put it back to ASIO and it's still not working. See below:

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