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No audio when importing .mov files into PPCC

Forum|Forum|9 years ago
August 6, 2016
11 replies
21478 views

Hi,

I'm almost at my wit's end. I'm working on a project that uses .mov files. Problem is, whenever I import them into the bin, no audio shows up (not even in the preview window). I've tried to use media encoder to make a copy of the files into .mp3 and .wav format, but the files just come out silent. No waveforms or anything. Then, I tried to encode them as Quicktime, and PP won't recognize the file type. I'm at a loss right now. I honestly didn't have a problem with it until this last update. Any suggestions would be greatly appreciated.

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Correct answer stefan_gru

Hi Stefan,

Well ... I don't know what changed but I have tried again today with the same .mov files and this time all OK in PPCC!

So all is now well in the land downunder. Appreciate the quick response though.

Just to clear up scenario.

The film was shot using an iPad. I then connected the iPad via usb to my Windows 10 PC and copied all the .mov files to a folder on my PC.

So I am on a Windows 10 64bit environment.

The PC has both versions of PP; PPCC 2015.4 and PP CS6 6.0.5

Cheers.

I installed Filmic Pro on my iPhone and shot two clips, one with AAC audio and one with AIFF audio. Sure enough, the one with AIFF audio lost the audio upon import to Premiere Pro and even when I dragged it into Media Encoder. Seems to be a bug that's worth logging: Feature Request/Bug Report Form

Could be a problem with Filmic Pro recording with AIFF audio, could be a problem somewhere else.

Moral of the story for filmmakers: Always test your workflow before shooting. (This should not be a new moral either.)

XTINAAAAA

Participant

I was having the same problem and I exported the audio only from my quicktime player and was able to drop that right into my timeline. Just go to file>export as>audio only, and save the audio only file.

Hope that helps someone 🙂

J

jeffh17354570

Participant

TRANSFER FOOTAGE TO EXTERNAL DRIVE...THEN BACK AGAIN

I have had this problem with my high school class filming with Iphones of all kinds. No audio files. The original downloaded files on the computer have audio but when you import them to Premiere the audio is gone. MY FIX-Drag all the video files from the computer(Dell) to an external drive or a usb thumb drive. Re import them to the computer from the drive in a new folder, then from there import to premiere. Sometimes I have to put them on a drive from the Dell, transfer them to a Mac computer, then transfer them back to the drive, then back to the dell and import to Premiere.

The problem is usually caused by importing Iphone footage directly to the computer via Iphone cord. The problem does not occur if students upload to a cloud or Google drive, but then it can take forever for footage to transfer.

mwb1

Participant

I experienced exact same problem last night, copying .mov directly from the usb port on my iphone6s+ via windows explorer. Using Premiere 2017cc play in premiere, and properties on video showed no sound and none would play. playing same file in Windows 10 Movies and TV worked fine (or seemed to). However, overnight that same 41547460 byte file synchronized with icloud photos showed up in my downloads folder finally, and I copied that same file (which was same exact size to the byte) and it showed the audio and played in premiere! now I thought this was really strange, and md5sum on the file was EXACTLY the same .

To make a long story longer, longer, the issue seems to hidden on the filesystem... not necessarily in the file itself .. not sure if it's something in a alternate stream.

the only difference is the properties doesn't have the 2 audio lines when shown.

premiere properties:

File Path: G:\Premiere Projects\thanksgiving\IMG_8369.MOV

Type: MPEG Movie

File Size: 3.96 GB

Image Size: 3840 x 2160

Frame Rate: 30.00

Source Audio Format: 44100 Hz - compressed - Mono

Project Audio Format: 44100 Hz - 32 bit floating point - Mono

Total Duration: 00:12:31:05

Pixel Aspect Ratio: 1.0

VR Projection: None

when the file fails, it doesn't show the audio icon in lower corner of thumbnail.

copying the good one "over" the bad file on D: - failed same way!

rename the bad file, copied with same name to D: - failed!

copy to D: (allow windows to keep both files), it created IMG_8369 (2).MOV - GOOD!

not sure if that's because something that breaks the properties was still cached someplace, or if it's still reading the hidden data.

bottom line try syncing with icloud instead of copying through explorer.

F

fredt85596015

Participant

Hi folks,

Came across this thread when I too had issues with audio on .mov files. A few scenes were shot on an ipad and I imported the mov files from the ipad to my pc and then to PPCC ... and ... no audio!

I still had PP CS6 so I tried importing files into that version ... and ... no problem! Video and audio working fine and I'm now editing my heart out.

I'm no expert in formats, containers, etc. but it amazes me that the older version is OK and the latest CC creation seems to fail. We should not have to fiddle around with conversions etc. Should be simply drag em' in and work.

Is adobe addressing this? I'm sure there's lots of iPhone/iPad/iStuff being used out there.

This is what I have:

PP CS6 Version 6.0.5

PP CC Version 2015.4

stefan_gru

Inspiring

Hi Fred,

How did you import your iPhone videos to your Mac? I just shot a clip and imported it by connecting my iPhone 5s (iOS 9.3.5) to my MacBook Air (OS 10.10.5) and using Image Capture to import the MOV file. Then I opened Premiere Pro CC 2015.4, imported the MOV file and created a sequence from it. The clip's audio came across just fine:

F

fredt85596015

Participant

Hi Stefan,

Well ... I don't know what changed but I have tried again today with the same .mov files and this time all OK in PPCC!

So all is now well in the land downunder. Appreciate the quick response though.

Just to clear up scenario.

The film was shot using an iPad. I then connected the iPad via usb to my Windows 10 PC and copied all the .mov files to a folder on my PC.

So I am on a Windows 10 64bit environment.

The PC has both versions of PP; PPCC 2015.4 and PP CS6 6.0.5

Cheers.

stefan_gru

Inspiring

Here's another workaround that gets your iPhone movie into Premiere Pro CC. Use Adobe Premiere Clip which is a free iPhone (and also Android) app. You can do edits in Clip to make a movie out of your phone's videos, before outputting to social media, YouTube, etc. But a very handy feature is that your Clip project will sync with your Creative Cloud assets automatically. And from inside Premiere Pro, you can import your Clip project and see all your clips, layers, effects, trims, etc. preserved.

Even if you don't want to use Clip to edit your movie, you can create a Clip project, add whichever iPhone videos you want to the project, wait for it to sync with Creative Cloud, and then open up that Clip project in Premiere Pro. All your videos will appear, along with the (expected) audio.

Tom Pfeiler-G-PIE Visuals

Known Participant

So this is a interesting work around I hadn't thought about. Thank you very much. My new problem now is that I use the FiLMiC Pro app and shoot at 4K. The only way to remove the video from your phone and not lose the quality is to connect it to my computer and remove the files using iTunes, Then the files are on my computer in a .MOV format variable frame rate .. Which premiere Pro cannot ingest with audio synced up correctly. The other way I'm trying now is to use as a SanDisk ixpand flash drive to transfer the files from filmic pro to the iXpand Drive. I suppose I could then open Adobe clip and import off iXpand drive. Then sync it to Adobe creative cloud and import to premiere Pro CC. My question is I bet I'm losing quality and it's being compressed somewhere? Does Adobe media encoder Have a way to change these files into another file that is constant frame rate and not variable frame rate?

G

gabor.mayer

Participant

Exact same problem here and Adobe don't seem to have an answer.

Google Premiere pro cc and there are hundreds of workarounds.

I expected to use and pay for a program that works and not in beta mode.

Adobe, feel free to fix this!!!

dsdd5960

Participant

Premiere 2015.4，No audio when Importing one video，but，Audio is working when you put two or more video onto timeline, this is a issue

April Bloome

Participant

I am completely new to Premier Pro CC, and I am also having the same issue. I am importing footage from an iPhone 6S Plus and the video comes over fine, but there is no audio attached to it when it loads. Did anyone get any resolution to this issue as of yet? Thank you.

Tom Pfeiler-G-PIE Visuals

Known Participant

Use Handbrake....change the video settings to constant frame rate not variable frame rate...there are a few youtube videos that explain this...Iphone 6s plus here....it works and its free!