No Audio when importing Video Files

Question

Just bought a new computer, downloaded creative cloud / premiere pro, latest versions. Made a new project and imported .MTS video files which I have used in premiere pro on my last computer only days prior. There is no video attached to the files once they import.

Latest version of Premiere installed, Windows 11 Home

I have tried the following:

Renaming file extension
Using Media Browser
Importing 1 file at a time
Importing multiple files at a time
Downloading / Installing Quicktime
Clearing and moving Media Cache

Nothing is working and this makes no sense. I am almost ready to change programs if I keep having stupid problems with Premiere...

Averdahl · Answer

It seems that you have Windows 11 24H2 installed and since that version comes without Dolby Digital it cannot playback your files that probably have been recoderded with Dolby Digital audio. That combination gives no audio.

The solution is to install Dolby AC-3/AC-4 Installer found here: Download Dolby AC-3/AC-4 Installer

Download the zip-file.
Un-pack
Install both files

Did it work?

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