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C
Community Expert
Carlos ZiadeCommunity Expert
Community Expert
April 24, 2018

I guess that with mogrts, the same font used in After Effects by the author who created the mogrt must be installed

on your pc ... if its not, everything gets into chaos as far as I have experienced

now check this out from the amazing Premiere Gal :

Quick Fix: How to Open a Motion Graphics Template in Adobe After Effects - YouTube

    jstrawn
    jstrawn
    Legend
    April 24, 2018

    carlosz13485882  wrote

    I guess that with mogrts, the same font used in After Effects by the author who created the mogrt must be installed

    on your pc ... if its not, everything gets into chaos as far as I have experienced

    now check this out from the amazing Premiere Gal :

    Quick Fix: How to Open a Motion Graphics Template in Adobe After Effects - YouTube

    If the AE user used a TypeKit font you will be prompted to sync that Font when you apply the mogrt in Pr. If they used a Font that is not TypeKit and not on your system then you will need to get the Font and install it.

    As for the "Open MOGRT in Ae" tip, there is a quicker way in Ae 15.1. Go to File > Open Project > point to a .mogrt > click Open > Click Extract when prompted.

      C
      Community Expert
      Carlos ZiadeCommunity Expert
      Community Expert
      April 24, 2018

      Thanks for these clarifications James

        E
        erikh67987462
        Participant
        March 4, 2018

        I am having the exact same issue.  Has anyone found a fix?

        R Neil Haugen
        R Neil Haugen
        Legend
        March 4, 2018

        Have you tried just canceling that dialog?

        Neil

        Everyone's mileage always varies ...
        B
        bcsr621685938986
        Participant
        March 5, 2018

        That error looks like what I see when the CC Desktop is either not running or otherwise having connection problems. Can you get the font you need through CC Desktop app / Assets / Fonts and then try using the mogrt. Or at least 2x check the app in some way to make sure it is connecting to CC production servers.


        Thanks for the suggestions.  So I have ensured the CC Desktop management app is running.  I've signed in and out of it several times and rebooted the computer as well.  The fonts do show up under Assets/Fonts but when I go into the MOGRT some of them show fine but some of them (including the one I was using on the video) have a little icon on the left corner showing fonts are missing. (see pic).  This happens on every system I have tested this on Sat, Sun and today.  The font it says is unresolvable is the Bebas Neue font which I show as synced.  So the system then substitutes a large point Times Roman looking font.  There seems to be no way to pick the substitute either.

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