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Inspiring
Apr 6, 2018 7:58 PM UTC
Answered

No Hardware acceleration

Hey,

I Updated to the new Version of Premiere Pro CC and now i have no Hardwareacceleration support.

I can't change it because its greyed out the Option.

My Cpu: I7 4790k

     Gpu: 1080ti

     Ram: 32gig

Anyone have a fix for this?

Sorry for my bad Englisch ^^

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    RjL190365Correct answer
    Legend
    Apr 7, 2018 12:27 AM UTC

    I talk about Exportsettings then encoding settings and there is is the first tab that say "only Software" and i can't change it.

    When i left my Cursor over it, it tells me: No Hardwareacceleration available. No Supportet Hardware found.

    When i Render my Videos from Media Encoder i can check GPU- Acceleration BUT when i start my Encoding then u have at the bottom Infos about the Video and there is shown "only Software".

    While Rendering my CPU is up  too 100% and my GPU at 37%.


    The Intel hardware-accelerated H.264 encoder that's in the CC 2018.1 version of Premiere Pro is compatible only with the 6th-generation or later Intel I-series CPUs with integrated Intel HD or UHD Graphics 500- or 600-series enabled. It has nothing to do with the MPE GPU acceleration for the discrete GPUs. You have only a 4th-generation Intel i7 CPU, which automatically disqualifies your system from enabling hardware acceleration of H.264 encodes.

    Again, this has nothing to do whatsoever with the MPE GPU acceleration for renders.

    22 replies

    Participant
    Sep 25, 2020 4:15 AM UTC

    After i update my intel graphic 630 to 27.20.100.8681 version it is not support for hardware acceleration export, and i roll back the driver version to 27.20.100.7990, the hardware acceleration function works again.... 

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    Legend
    Sep 25, 2020 3:06 PM UTC

    The next major release of Premiere Pro is now planned to include hardware NVDEC and VCN decoding support. When this will occur remains to be seen. At that point QuickSync support for both encoding and decoding will be restricted to those Intel-powered PCs without a discrete GPU.

     

    So, when the next major version of Premiere Pro gets released, you may now completely disable the integrated Intel graphics if your system's BIOS permits it as the iGPU will no longer serve any video processing purpose whatsoever. And if you have a laptop without a means of disabling the iGPU, the discrete GPU will now automatically supercede QuickSync for hardware video decoding as well (again, starting with the next major version of Premiere Pro).

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    Participant
    Oct 11, 2020 3:43 AM UTC

    Thanks for the explaination 👍

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    Inspiring
    Apr 6, 2018 8:29 PM UTC

    Nope it doesn't work...

    I try now an clean installation of Premiere Pro CC and Media Encoder.

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    Known Participant
    Apr 6, 2018 11:15 PM UTC

    It works with 6th and 7th Gen processors only, I do believe.

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    Ann Bens
    Community Expert
    Community Expert
    Apr 6, 2018 8:01 PM UTC