No incia *Premier Pro ni Media Encoder

Forum|Forum|6 years ago
December 7, 2019
3 replies
834 views

Probe varias versiones de los 2 programas y actualice los controladores graficos pero siguen sin funcionar. A la hora de abrir los 2 programas, me aparece la pantalla de carga y cargan hasta "optical flares" y se cierran sin mostrarme algun error o algo.

Tengo una notebook hp omen con:

Windows 10

Intel core i7-7700 hq

16 gb de ram

intel HD graphics 630

Nvidia gforce gtx 1050

No puedo usar ningun programa y los necesito para trabajar.

This topic has been closed for replies.

Harold Silva

Community Expert

Por experiencia propia te comento que no se instalo correctamente el OF te generara problemas de arrranauqe, te recomiendo desisntalar el OF y probar de nuevo el correcto funcionamiento de ADOBE, una vez esto reinstala el programa (OF) asumo que es original.
Si aun siendo original te da problemas el problema es tu Windows que debe falatrle algun compenente.
Salu2

Harold Silva B.

S

Sumeet Kumar Choubey

Community Manager

Hi davidgonzalez28,

Are you using the plugin Optical Flares from Video Copilot? If Premiere Pro is getting stuck while loading that then you may temporarily remove it and check if the app is launching properly.

Please navigate to C:\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore and move any plugin that is in the MediaCore folder to a folder on the Desktop. Try launching Premiere Pro after that and check if it's working properly.

Thanks,

Sumeet

R

RobShultz

Community Expert

If all else fails you might want to use the Adobe Cleaner Tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded