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A
Anonymous
March 25, 2021
Answered

No responde premiere

  • March 25, 2021
  • 1 reply
  • 610 views

Hola, tengo un problema con mi premiere, lo que pasa es que al estar usandola siempre deja de responder  y no me deja hacer nada ya que la pantalla se queda congelada y despues se pone blanco trasparente y siempre termino cerrando la aplicación sin poder hacer nada porque no responde por más de que espere.

 

Si me pueden ayudar muchas gracias 🙂

This topic has been closed for replies.
Correct answer Peru Bob

Delete the Media Cache and Media Cache files:
https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

If that doesn't work,try resetting the preferences:
https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

If that doesn't work, try resetting the Workspaces:
Reset a workspace
Reset the current workspace to return to its original, saved layout of panels.
1. Do one of the following:
• Click the Workspace menu icon and select Reset to Saved Layout.
• Choose Window > Workspace > Reset to Saved Layout.
from here:
https://helpx.adobe.com/premiere-pro/using/workspaces.html

If that doesn't work, try Preferences > Audio Hardware and set Input to None.

If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

If that doesn't work, try creating a new project and import the old one into it.

1 reply

Shivangi_Gupta
Shivangi_Gupta
Legend
March 25, 2021

Hi there,

Sorry for the trouble. I understand Adobe Premiere Pro crashes for you while editing. We're here to help you troubleshoot the issue.

  • Which version of Premiere Pro are you using?
  • Do you get any specific error code when the application crashes?
  • Could you share your system info(OS, RAM, GPU, etc)?

We'll look into this. 

Thanks,

Shivangi

A
Anonymous
March 26, 2021
Hi, I´m using the last version of premiere, i don´t know if it´s an error code but when the application crashes it tells me that premiere it´s not responding, but it happens suddenly, there´s not an specific time.
 
Yeah sure, i would send you a picture about the information.
 

 

    Peru Bob
    Community Expert
    Peru BobCommunity ExpertCorrect answer
    Community Expert
    March 26, 2021

    Delete the Media Cache and Media Cache files:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-clear-your-media-cache-in-30-seconds-in-premiere-pro-2020/m-p/11017257/thread-id/260446?page=1

    If that doesn't work,try resetting the preferences:
    https://community.adobe.com/t5/premiere-pro/faq-how-to-reset-trash-preferences-in-premiere-pro/td-p/8236158?page=1

    If that doesn't work, try resetting the Workspaces:
    Reset a workspace
    Reset the current workspace to return to its original, saved layout of panels.
    1. Do one of the following:
    • Click the Workspace menu icon and select Reset to Saved Layout.
    • Choose Window > Workspace > Reset to Saved Layout.
    from here:
    https://helpx.adobe.com/premiere-pro/using/workspaces.html

    If that doesn't work, try Preferences > Audio Hardware and set Input to None.

    If that doesn’t work, try updating or rolling back your graphics driver directly from the video card manufacturer’s site. If NVIDIA, do a clean install of the latest Studio Driver (NOT the Game Driver).

    If that doesn't work, try creating a new project and import the old one into it.

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