Soooo just like my title says, I'm not getting any video playback on either side, but the audio works. The playback cursor is also not visibly moving, unless I move it to a certain point in time with my mouse.. in which then it just shows the playback cursor frozen at where I moved it. I was editing previously before without any setting changes etc and everything worked fine.I have tried everything from re-installs, factory defaults, changing the video rendering settings, and anything else I could find on the forum, and web. The video files are working fine as well.My laptop specs (if thats important) are:Graphics Card: NVIDIA GeForce GTX 1070 8GB GDDR5 (Max-Q)Processor: 8th Gen Intel Coffee Lake Core i7-8750HSix Core (2.2GHz-4.1GHz, 9MB Intel Smart Cache, 45W)RAM: 32GB (2x 16GB) DDR4 2666MHz Hard Drive: 512gb PCIe NVMe SSD (Seq. Read 3200MB/s, Seq. Write 1800MB/s)OS: Microsoft Windows 10 Professional (64-bit) this is also how it looks on my screen. I have literally no idea as to what I should do now. Any advice would appreciated. Also if anyone else needs something else screen shotted due to the lack of information, I will gladly try and get more detailed screen shots.not sure if this helps either but here is a screen shot of medainfo on one of my proxy files and here is the original again any help much appreciated!!!

Participant

Question

No Video playback, only Audio in PP CC

Forum|Forum|6 years ago
May 20, 2019
3 replies
1376 views

Soooo just like my title says, I'm not getting any video playback on either side, but the audio works. The playback cursor is also not visibly moving, unless I move it to a certain point in time with my mouse.. in which then it just shows the playback cursor frozen at where I moved it. I was editing previously before without any setting changes etc and everything worked fine.

I have tried everything from re-installs, factory defaults, changing the video rendering settings, and anything else I could find on the forum, and web. The video files are working fine as well.

My laptop specs (if thats important) are:

Graphics Card: NVIDIA GeForce GTX 1070 8GB GDDR5 (Max-Q)
Processor: 8th Gen Intel Coffee Lake Core i7-8750H
Six Core (2.2GHz-4.1GHz, 9MB Intel Smart Cache, 45W)
RAM: 32GB (2x 16GB) DDR4 2666MHz
Hard Drive: 512gb PCIe NVMe SSD (Seq. Read 3200MB/s, Seq. Write 1800MB/s)
OS: Microsoft Windows 10 Professional (64-bit)

this is also how it looks on my screen. I have literally no idea as to what I should do now. Any advice would appreciated. Also if anyone else needs something else screen shotted due to the lack of information, I will gladly try and get more detailed screen shots.

not sure if this helps either but here is a screen shot of medainfo on one of my proxy files

and here is the original

again any help much appreciated!!!

This topic has been closed for replies.

Jinhee YooAuthor

Participant

Thank you for the quick response!

I tried switching to "Software only" and there were no changes at all. Importing into a new project also showed no changes. I even tried a fresh project from the start and the state of playback was the exact same. I'm not even getting any kind of error messages of the sort.

Vinay Dwivedi

Adobe Employee

Ok try this.

From Start menu go to “Device Manager”, right click on the GPU under Display Adapters>Update Drivers>Choose “Browse my computer…” Option.

On the next screen select “Let me pick from a list…..” and select Microsoft Basic Display Adapter.

Then uninstall all Nvidia drivers and applications.

From Start menu go to Run command.
Type appwiz.cpl and hit enter. This will open “Add or Remove Programs”
Uninstall all Nvidia components. There should be multiple components (5-6 in total) and may require several restarts.

Once done, download the new driver as suggested in my first post and check the results.

//Vinay

J

jamesd11346397

Participating Frequently

Also cannot play back video since the Windows update. Updated my driver on NVIDIA. I hit play on the timeline and it takes about 15 minutes to play. Clicking to different frames on the timeline takes about 5 minutes to work. My main computer is below, but I've so far opened the project on two different computers with the same results.

OS Name Microsoft Windows 10 Pro

Version 10.0.17134 Build 17134

Other OS Description Not Available

OS Manufacturer Microsoft Corporation

System Name DESKTOP-NL9DJFV

System Manufacturer ASUS

System Model All Series

System Type x64-based PC

System SKU All

Processor Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz, 3301 Mhz, 6 Core(s), 12 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 1901, 8/10/2015

SMBIOS Version 2.8

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\Windows

System Directory C:\Windows\system32

Boot Device \Device\HarddiskVolume5

Locale United States

Hardware Abstraction Layer Version = "10.0.17134.765"

User Name DESKTOP-NL9DJFV\James

Time Zone Pacific Daylight Time

Installed Physical Memory (RAM) 32.0 GB

Total Physical Memory 31.9 GB

Available Physical Memory 21.4 GB

Total Virtual Memory 36.7 GB

Available Virtual Memory 15.1 GB

Page File Space 4.75 GB

Page File C:\pagefile.sys

Kernel DMA Protection Off

Virtualization-based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware No

Hyper-V - Data Execution Protection Yes

Vinay Dwivedi

Adobe Employee

Try to download new drivers from NVidia. Make following selection while downloading them and restart your machine once done.

Clean Media Cache before opening the project.

FAQ: How to clean (delete or trash) media cache files?

Download Drivers | NVIDIA

Jinhee YooAuthor

Participant

Hi I tried both suggestions (cleaning out the cache files and the drivers. I tried a previous driver and up to date) but neither of this is working I am still having the EXACT same problem. I am not seeing any kind of change at all.

Vinay Dwivedi

Adobe Employee

What happens when you switch to "Software only" mode in File menu>Project Settings>Renderer?

Try to create a new project and import the old one into new one and check if it helps.

//Vinay

John T Smith

Community Expert

Do not count on Windows to be fully up to date when it comes to device drivers

Go to the vendor site to be sure you have an updated driver for your graphic adapter

•nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

Jinhee YooAuthor

Participant

Hi, thanks for the response. I tried older drivers, and the current drivers, but I am seeing no changes at all :[

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