Skip to main content
M
michelled22304276
Inspiring
December 3, 2017
Answered

No Video Playback Only Audio Plays

  • December 3, 2017
  • 3 replies
  • 32336 views

I have not had any problems editing until recently.  When they upgraded to the 2018 version it rendered my old computer useless and Adobe instructed me to update my computer to Windows 10 which caused my computer to stop working.  I ended up going out and getting a new computer, a laptop because I travel between locations to edit.  I now have a new HP Envy with a Nvidia MX150 graphics card.  16GB RAM and 8th Gen Intel Core i7 processor.  I could not afford a MAC so this was the best I could afford. 

I thought my troubles were solved and I'd be able to start working again but that did not happen.  I opened up Premiere Pro 2018 version and when I drop video footage into the timeline, it shows up in timeline but won't play back in viewers.  Only sound will play.  VERY FRUSTRATED.   I would have thought a new computer would have solved my problems but I'm still unable to edit! 

Any help would be greatly appreciated.

    This topic has been closed for replies.
    Correct answer michelled22304276

    Thank you all for you help... would you believe my 14 year old daughter figured out the problem.  She checked for the newest windows update (she said it was a big update). Once she discovered that I did not have the update, we updated and now everything works perfectly.  Now I can start working again. Thank you all again for taking the time to help me.  Have a wonderful week.

    3 replies

    B
    Community Expert
    Byron CortezCommunity Expert
    Community Expert
    December 4, 2017

    You have these options:

    The first is installing a package of video codecs on your new computer because if you hear the audio and the video does not appear this is a possible reason.

    The second is that you change the Mercury Playback Engine acceleration of your computer to Software Only to test if your GPU is the problem.

    The third is to install the drivers of your Nvidia GPU and the CUDA because even though your video card is not on the Adobe white list, it may be useful.

    Byron C. 

    Byron.
    M
    michelled22304276Author
    Inspiring
    December 4, 2017
    I already updated the graphics card update and changing playback to software only so I will try the codecs next. How do I do that? 
    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    December 3, 2017
    Try updating or rolling back your video driver directly from the video card manufacturer's site.
    M
    michelled22304276Author
    Inspiring
    December 4, 2017
    I tried updating the video driver and it didn't change anything.  What does rolling back mean?  or how do I do that?  This computer was literally bought only a few days ago so I'm really frustrated.   Thanks for your help.
    D
    Community Expert
    DeanUtianCommunity Expert
    Community Expert
    December 3, 2017
    To clarify - you can see the video frames in the sequence timeline but if you try play a clip or the sequence you don't see any image. What do you see? Is it just black?
    A few other questions:
    - Can you play the video clips outside of Premiere (say with VLC or Windows Media Player)?
    - What is the format of the video?

    As is generally the case with problems, finding the cause is often a process of elimination. So, I'd start with the video files themselves and test if other videos do work for you.
    M
    michelled22304276Author
    Inspiring
    December 4, 2017
    I have tested to see if the video files play in other sources (Like windows media player). there are different type of video files. MTS and WMV files.  When I import the media I can see the file. I double click on it to begin editing and nothing shows up in the source monitor (left viewing screen) when I place the video footage into timeline, I am also not able to view the video playing in the viewer (on the right side).  Only thing that works is I can hear the video audio playing.  the (2) viewing screens (both the left and right) show nothing... just blank window (black).  
    R Neil Haugen
    R Neil Haugen
    Legend
    December 4, 2017
    Getting a screen grab of your full PrPro interface ... the project panel showing lower left with the clip in thumbnail view, the source panel up above on left, and the clip in the timeline with the Program monitor showing.
    A png or jpg file, dropped onto the reply box, or use the flower icon in the middle of the reply box formatting bar to navigate/select the image, either works to get that screen-grab into the reply so we can see what you're seeing & doing.
    Neil
    Everyone's mileage always varies ...
    
        
                                                
    
        
    
    
    

            
    
                                        
    
            
                        
    
                                                                                                            
            
    

    

        
    
                    
    
    
    
    

    

    
    
    

                                        
    
                                                        
    
            
        
    
    

    

    

                                    
    Terms & ConditionsAccessibility statement
    
            
        

    

        
            
    
        
    
        



        
        
            


        
    

        
        
        
        
                                                        

                            
    
    
                    
    
  
    
    
    
      
        
      
    
    
    
    
      
        Using the community
      
      
        Terms of use
      
      
        Privacy
      
      
        Cookie preferences
      
      
        Do not sell or share my personal information
      
      
        ad choicesAdChoices