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defaultgz73o4id4l2y
Participating Frequently
September 2, 2024
Question

Not able to zoom using the crop effect.

  • September 2, 2024
  • 6 replies
  • 847 views

Hi, 

 

I want to report a bug.

 

Issue: I've updated Premiere Pro 24.6.1 version. I started having problems with the crop effect, it won't apply the zoom option to any video clip or frame, after couple of weeks using it. Premiere started to crash when I wanted to export my videos. It requires that I update my Intel graphics card and reset the preferences and update to the newest version. Anyway, I've tried to update my Intel graphics card without any success, since the driver for my computer model is not available. Plese let me know what I can do.

 

Adobe Version Number: 24.6.1

Operative System: Windows 10 Home

System Info: 

       Processor: Intel(R) Core(TM) i5-9300H CPU @ 2.40GHz 2.40 GHz

       RAM: 24.0 GB

       GPU: Nvidia GEFORCE GTX 1650

       GPU (PC): Intel UHD graphics 630

       Hard drives: toshiba mq04abf100 1 TB HDD

                             hfm256gdjtng-8310a 256 GB SSD

Video format: HEIC keyframes when exporting the video sequence, and file format when trying to apply the crop effect.

Workflow details: I am working with HEIC and PNG frames of AI animations and mixing them with MPEG files, Premiere Pro crashes when I apply color effects to a HEIC sequence and I try to export it. While the problem with the crop effect happens when I appy it to any file format, it is not able to appy the zoom option.

Steps to reproduce:

Premier pro crashes when:

- I import a HEIC sequence

- Nest the sequence

- Speed/Duration the sequence to10000

- Apply lumetri color effects

- Apply sharpen effect

- Export the sequence

- Premiere Pro Crashes and asks me to update my Intel UHD 630 graphics card, driver which I am not able to find in the ACER website

The crop effect problem started to happen since I updated to the 24.6.1 Premiere Pro version, even if I install older versions. I am still having the same problem.

  • Expected result I should be able to have an MPEG-4 file and I should be able to zoom using the crop effect.
  • Actual result -  Premiere pro crashes when asked to export the afore mentioned sequences, I am not able to zoom using the crop effect.

 

[title edited by mod]

    This topic has been closed for replies.

    6 replies

    R
    Community Manager
    Rach McIntireCommunity Manager
    Community Manager
    November 20, 2024

    Hi @defaultgz73o4id4l2y ,


    Thanks for providing all this info and I'm sorry you're still having issues. Can you tell me what resolution you're working in? Also if you can provide slightly more info on the video format and codec, that would be great.  

     

    I do see you have the Nvidia GEFORCE GTX 1650 and Intel UHD graphics 630. These are, unfortunately, on their way to being outdated. In order to use Premiere, there are minimum system requirements, which you can find on the Adobe site here:  Minimum Requirements

     

    You can also check the manufacturer's website and see what your card is capable of.  I believe the GTX 1650 can handle up to 4 GB RAM and is good for HD video editing, but it may not be the best card for editing 4K video, which may require a minimum of 6 GB RAM.  I also see the Intel UHD 630 graphics card hasn't had an update since July 2023. 

     

    Check out these threads to see if your issue could be similar. 
    Premiere Processor

    Intel UHD graphics 630 performance

     

    Hopefully you can find a working solution from one of these threads to help you finish your project.  Let us know how it goes.

    D
    defaultgz73o4id4l2yAuthor
    Participating Frequently
    November 3, 2024

    After installing the 24.5 version I didn't have any problems with the crop effect, unfortunately, whenever I install any version higher thatn the 24.6. The problem starts over, but I cannot keep using the 24.5 version forever. How can I solve the crop effect problem? Can anybody help me?

    D
    defaultgz73o4id4l2yAuthor
    Participating Frequently
    September 18, 2024

    Thank you very much. That workedfor me!

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    September 18, 2024

    The status of the bug report is updated.

    Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
    Ann Bens
    Community Expert
    Ann BensCommunity Expert
    Community Expert
    September 17, 2024

    When Premiere is acting up start with

    Reset preferences - Premiere Help

    FAQ: How to clean media cache files |Adobe Community

    See how that goes

    D
    defaultgz73o4id4l2yAuthor
    Participating Frequently
    September 2, 2024

    Hi. I've been using the crop effect to zoom all of the frames of some AI generated animations, which are hundreds. Unfortunately, since the last premiere update. I tired to apply this effect to my generated frames and it doesn't zoom them anymore. I tried to see if it was working on all my other projects, only to find out that the zoom effect of all my animations have not applied the zoom option of the crop effect, so all of my sequences, which are hundreds, are not able to be exported in the required dimensions. What can I do in this case scenario?

      Warren Heaton
      Community Expert
      Warren HeatonCommunity Expert
      Community Expert
      September 2, 2024

      Is the Zoom checkbox enabled but having no effect?

       

       While not ideal, what happens if you hide the Crop that is currently applied and then add the Crop effect again at the same settings? 

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